Upgrading to/Downgrading from Jiofiber ₹999 plan?

[bbforumun]

Hi all,

Long time lurker, first time poster here.

I currently have the jiofiber ₹399 plan as the 30mbps speed is enough for my needs. I had paid a ₹2.5k security deposit when I got the connection after which I got the 2.4ghz router few years back.

I have a few questions about upgrading to the Jiofiber ₹999 plan -

1) If I do upgrade to jiofiber 999 plan will I be provided with a jio set top box and my current 2.4ghz jio router will be upgraded to a dual band router?
2) How soon will I get the router & stb?
3) Do I have to contact them or will they provide the hardware automatically?
4) If after trying for 1 month I feel the 30mbps plan is sufficient & go back to the 399 plan will they ask for the dual band router & set top box to be returned at any point?
5) How does the jio dual band router compare in terms of speed & coverage to say a TP-Link router?

I emailed jio care but their customer service is crap. They have not answered despite emailing them repeatedly. They do not have any way to contact a live agent even. Does anyone know any better way of contacting them?

TIA

 

[Xposed]

You can raise the request with them for hardware upgradation on 1800-896-9999 you will be connected to a live agent

You will have to pay them for STB, Rs500 likely

And after the upgradation you can keep the router

 

[bbforumun]

I've tried calling on that number - there's no direct option to speak to live agent but tried some different options & was being told that I was being connected but was kept on hold for 20 mins plus so I disconnected.

I have to still pay for STB after giving them ₹2.5k? Current plans apparently give a free STB for new connections after paying ₹1.5k deposit + ₹1k for STB (so total of ₹2.5k). Might make better sense to get a new connection & give up this one in that case?

 

[Xposed]

You can go ahead with a new connection and it is actually easier to get a new connection rather than to get them upgrade the current one saves a ,lot of hassle

 

[igloo]

I think you get full 2500 refund for your old connection.
So opt for new connection by paying same amount you'll get 1-2 month free via referral too + stb.
Also 1500 is refundable for new connection.

 

[havoc]

No, the 2500₹ security deposit isn't correct. You'll only get 1000₹ or max 1500₹ (if you have the old white router). Many people were complaining about it but that's just their T&C for that time. Best is to call them or by whatever way reach out to them and get your router & STB upgraded. Also you can confirm this by their higher authorities rather than here because we all can only give probable answers.

 

[pratik_1334]

Email to jiofibercare@jio.com.

I have just returned the STB and downgraded my plan from 599 to 399.