Very bad experience from SunDirect

[esakkiraja2]

Hi,My set-top gone faulty (Not powered up) on 4 days back, i call CC, they told to me to contact local distributor. When i called distributor, they told me, unplug the set-top box and send to their office for repair. I am not accept this thing, and again called CC and explained the problem. They are booked the complaint. No-one not to come my home to identify the problem till today morning, then I called distributor, they told me , they will take service charge 200 rs & repairing charges (around 1000 rs), then I called CC, they told your warranty is completed for 1 years, you will need to pay the necessary charges.I do not understand this thing, the set-top box is SD property, and how they will charge the repairing charge.I told to them, I am ready to surrender the connection, even they will charge 150 rs visiting charge and also the balance recharge amount is not refundable.At last, I open the set-top box and repaired it, now it is working ok.My suggestion is for new customers "Don’t buy anybody SD connection, they will charge extra amount in future"Regards,Esakki Raja

 

[croper]

yes SD packs and even its Services are worst. Never go for them:notallowed:

 

[paulv5353]

Ya U told exatly....................raja.................... Very high rates in SD to compare to another DTH.........................Please aware Sundirect.:thumb:

 

[saurabh_g]

Yes Repairing charges are very huge in Sun Direct like their costly ala-carte packs, their repair and visit charges are so high that even by few more bucks you can go for some other DTH.

 

[prasadji]

Hi,

My set-top gone faulty (Not powered up) on 4 days back, i call CC, they told to me to contact local distributor. When i called distributor, they told me, unplug the set-top box and send to their office for repair. I am not accept this thing, and again called CC and explained the problem. They are booked the complaint.

No-one not to come my home to identify the problem till today morning, then I called distributor, they told me , they will take service charge 200 rs & repairing charges (around 1000 rs), then I called CC, they told your warranty is completed for 1 years, you will need to pay the necessary charges.

I do not understand this thing, the set-top box is SD property, and how they will charge the repairing charge.

I told to them, I am ready to surrender the connection, even they will charge 150 rs visiting charge and also the balance recharge amount is not refundable.

At last, I open the set-top box and repaired it, now it is working ok.

My suggestion is for new customers "Don’t buy anybody SD connection, they will charge extra amount in future"

Regards,
Esakki Raja


what do they mean by service charge Rs200 and repair charge Rs1000?It is not making any sense.:wall:

 

[pookiri]

Hi,

My set-top gone faulty (Not powered up) on 4 days back, i call CC, they told to me to contact local distributor. When i called distributor, they told me, unplug the set-top box and send to their office for repair. I am not accept this thing, and again called CC and explained the problem. They are booked the complaint.

No-one not to come my home to identify the problem till today morning, then I called distributor, they told me , they will take service charge 200 rs & repairing charges (around 1000 rs), then I called CC, they told your warranty is completed for 1 years, you will need to pay the necessary charges.

I do not understand this thing, the set-top box is SD property, and how they will charge the repairing charge.

I told to them, I am ready to surrender the connection, even they will charge 150 rs visiting charge and also the balance recharge amount is not refundable.

At last, I open the set-top box and repaired it, now it is working ok.

My suggestion is for new customers "Don?t buy anybody SD connection, they will charge extra amount in future"

Regards,
Esakki Raja



Set top box belongs to respective DTHs other than TS. But all the dth asks us to pay for stb repairs. Either it is dish tv or Airtel or big or SD all same crap. Some kind of action should be taken against these dth operators.

For TS, the cable, lnb, dish all belongs to them but they still ask us to pay if something wrong happens in them apart from stupid visiting charge of rs.350.