Hi,
So, I am getting a weird problem with my BSNL Broadband. My password has been reset to "password" but its not working and I am getting error 691 (id/pass error). But I am putting all right info as I am not a new user but 5 yr old BSNL user.
So, it all started when there was some problem in my line and SNR value went down to 6. And then both phone and broadband were dead. DSL Link was not stable at that time. So, I complained and got my line rectified but still DSL link was not stabling. Then my local exchange change some jumper or etc. Then the link got stable.
But now this error came ERROR 691 and that too when I never changed password and it was saved in modem from before.
So, I thought maybe some generic error, I call customer care to reset my password. But even after then it wont work.
I tried using all passwords i.e. my old one and the new reset password but its not working at all. All I get is Error 691.
So, anyone please help me how to solve it? What could be the possible reason behind this? Coz the exchange people told me that they can see that password was reset succesfully but still not working.
My exchange people have no idea why its happening. They don't even know whats SNR Margin value. LOL
Currently my SNR is 7 but the link is stable. Only error is that dialing problem - ERROR 691.
So, I am getting a weird problem with my BSNL Broadband. My password has been reset to "password" but its not working and I am getting error 691 (id/pass error). But I am putting all right info as I am not a new user but 5 yr old BSNL user.
So, it all started when there was some problem in my line and SNR value went down to 6. And then both phone and broadband were dead. DSL Link was not stable at that time. So, I complained and got my line rectified but still DSL link was not stabling. Then my local exchange change some jumper or etc. Then the link got stable.
But now this error came ERROR 691 and that too when I never changed password and it was saved in modem from before.
So, I thought maybe some generic error, I call customer care to reset my password. But even after then it wont work.
I tried using all passwords i.e. my old one and the new reset password but its not working at all. All I get is Error 691.
So, anyone please help me how to solve it? What could be the possible reason behind this? Coz the exchange people told me that they can see that password was reset succesfully but still not working.
My exchange people have no idea why its happening. They don't even know whats SNR Margin value. LOL
Currently my SNR is 7 but the link is stable. Only error is that dialing problem - ERROR 691.