What happens if you don't pay the Jio Fiber bill

[dvn880]

Guys, i need some help. My last employer used to reimburse me for my Home Jio Fiber connection. Now I have a bill of 1800 bucks pending on Jio fiber connection, which I don't want to pay plus they aren't even allowing me to change to the base 399 plan instead showing some other 699 plan(30 Mbps with streaming stuff). So right now I want to get an Airtel fiber connection instead.
I just to know whether Jio fiber billing system is like bsnl, I mean will it keep on billing me every month and will the bills keep on stacking? or Will they ever send the bill collection team to my house?
I would appreciate any honest answer. Thanks

 

[pothi]

If you don't want to pay, why don't you just request to terminate the service (before the due becomes much larger)?

If you can pay after a few months (after finding a new job), just tell your situation when someone contacts you to pay the due. Being honest helps. No one will knock your doors without reaching out via other means for an amicable solution. There will be a knock, if someone tries to hide, though.

 

[pachabhut]

Request for termination. They may give you the base plan without any OTT.

 

[MrGordon]

Regarding the base plan, if you have their set top box kind of device, then you cannot opt for internet only plans. You need to return their STB/Media device and only then you can switch to the internet only plans

Just call their customer care, it seems to be a straight forward process. There is a FAQ on their site which describes this problem.

 

[bk~]

I tried to switch from an OTT plan to a non-OTT plan (₹399), but they don't offer that option. The customer care representative advised me to disconnect the current connection and get a new one with the non-OTT plan.

It’s better to call customer care and disconnect the connection.

 

[dvn880]

Guys, I really appreciate the replies!

My Jio Fiber service has been suspended due to non-payment. I spoke with their customer service, but they were unclear about the billing process and what happens if I don't pay last month's bill. From what I understood, after 60 days, they automatically disconnect the connection.

Now, my question is: do the bills keep accumulating even if the connection is suspended or not in use? (Like how BSNL used to handle postpaid broadband.)

I also had a Jio Fiber prepaid connection a year ago, which had a base plan of ₹399, so I got it reinstalled.

I would really appreciate some more advice . Should I request a disconnection right now, or wait since they will automatically disconnect the connection after 60 days? I’m also wondering, if I pay the bill, will the connection just restart?

 

---

[Zuke]

@dvn880 If you are already having prepaid connection, it is better to just recharge that connection and discontinue your postpaid connection. I would say it is pointless to wait for them to disconnect the connection themselves. If you don't need it, just request for disconnection. I don't see the point of waiting for them to do that for you.