Why to pay 100 re as Previous due amount

[maheshrblr]

@actfibernet
@actbroadband

please reply Why to pay 100 re as Previous due amount, when there was no due to be paid of last month, also if this is as an late payment fees, the fact was your payment server was down!? as acknowledged on support voice call on 15jan15 and 16jan15

emails from helpdesk however do not acknowledge the above facts , they just talk of alternative payment channels!!

[[[[[[[[[[[[ Help Desk Bangalore via email.freshdesk.com
Jan 17

to me
Dear Mr.Mahesh R,

Greetings from ACT Fibernet!

We would like to inform you that payment can be made through the acttv.in web site, bangalore one , door step collection or you can visit to our nearest branch office and make the payment.

We are always happy to serve you. In case of any queries please write to us on [email protected].

Thanks & Regards,
Mohankumar
Executive - Customer Service,
Atria Convergence Technologies Pvt. Ltd.
Bangalore, Karnataka.
On Fri, 16 Jan at 7:32 pm , Mahesh R <xxxxxxxxxxx> wrote:
Hi,

retried making online payment which again results in error, pls see attached screenshot

kindly arrange to rectify asap

Thanks,
Mahesh


]]]]]]]]]]]]

please find the error screenshots emailed across to helpdesk of acttv

pls arrange to rectify the errors on your side first , before unwarrantedly penalizing end-customers for your lapses.

 

[maheshrblr]

ya, seriously asking -- if ur net portal does not work, can u collect the cash without any additional fees at doorstep!??