dkyadav.ggn
Newbie
Airtel is good but the service sucks!!Summary
roblem with my fixed line didn't resolve within multiple promised time period. And while talking on phone with your MANAGER "UDIT GAUTAM", he dropped my call in between and decided to go home from office without handling my case to anyone, or finish talking with me.DETAILFollowing things happened:31st Jan @ 2:00 AM (complain id: 28066548)I called to log in a complain that my fixed line is dead and internet is not working. Executive said that my complain would be resolved by 12:30 PM by today.31st Jan @ 12:15 PMI called again to check the status of my call. Executive said 'system generating time' shows your complain would be resolved by at max 2nd Feb 12:30 PM. But we will try to resolve it by 1st.1st Feb around 12:00 noonI called again and found out that there was some wiring issues near my dp. And it would be resolved definitely by 2nd Feb 12:30 PM2nd Feb @ 12:30 PM (complain id: 28171204)I called again, and executive told me that I will get call within 2 hours from their followup team and issue would be resolved within 2 hours. And a new complain was logged.2nd Feb @ 3:30 PMI didn't received any followup call. My line is still dead. I called back at 0124-4444121. Same answer by another executive, that 'I am sorry for your in-convience, we apologize etc... '. She asked me 2 more hours to fix it. And give me a call within 2 hours.2nd Feb@5:30 PMSame thing happened..... asked me for 2 more hours2nd Feb@7:30 PM [call number: 213673627]I decided to talk to senior. His name is UDIT GAUTAM. He placed my call on hold to get the status of my problem. And call dropped after 3-4 minutes. I called back immediately and AJEET RAY picked my call. I asked him to connect call with UDIT, he asked me to hold. After 1 min of holding, he told me that, "sorry sir Mr UDIT GAUTAM has just left for the day". And I will arrange a call back from him to you at 11:00 AM tomorrow. I was like wtf? He was suppose to give me status of my problem and now he left?What kind of non-professional behavior is that? And Airtel have such kind of non-professional manager to manage whole unit? It is really disappointing. What should I do now?I am working as a web-developer from home and have 2 fixed airtel lines 4mbps each. Both of them are dead. And I can't work. I pay around Rs3700 per month,,, for what?This has happened 3 times in the last month.
roblem with my fixed line didn't resolve within multiple promised time period. And while talking on phone with your MANAGER "UDIT GAUTAM", he dropped my call in between and decided to go home from office without handling my case to anyone, or finish talking with me.DETAILFollowing things happened:31st Jan @ 2:00 AM (complain id: 28066548)I called to log in a complain that my fixed line is dead and internet is not working. Executive said that my complain would be resolved by 12:30 PM by today.31st Jan @ 12:15 PMI called again to check the status of my call. Executive said 'system generating time' shows your complain would be resolved by at max 2nd Feb 12:30 PM. But we will try to resolve it by 1st.1st Feb around 12:00 noonI called again and found out that there was some wiring issues near my dp. And it would be resolved definitely by 2nd Feb 12:30 PM2nd Feb @ 12:30 PM (complain id: 28171204)I called again, and executive told me that I will get call within 2 hours from their followup team and issue would be resolved within 2 hours. And a new complain was logged.2nd Feb @ 3:30 PMI didn't received any followup call. My line is still dead. I called back at 0124-4444121. Same answer by another executive, that 'I am sorry for your in-convience, we apologize etc... '. She asked me 2 more hours to fix it. And give me a call within 2 hours.2nd Feb@5:30 PMSame thing happened..... asked me for 2 more hours2nd Feb@7:30 PM [call number: 213673627]I decided to talk to senior. His name is UDIT GAUTAM. He placed my call on hold to get the status of my problem. And call dropped after 3-4 minutes. I called back immediately and AJEET RAY picked my call. I asked him to connect call with UDIT, he asked me to hold. After 1 min of holding, he told me that, "sorry sir Mr UDIT GAUTAM has just left for the day". And I will arrange a call back from him to you at 11:00 AM tomorrow. I was like wtf? He was suppose to give me status of my problem and now he left?What kind of non-professional behavior is that? And Airtel have such kind of non-professional manager to manage whole unit? It is really disappointing. What should I do now?I am working as a web-developer from home and have 2 fixed airtel lines 4mbps each. Both of them are dead. And I can't work. I pay around Rs3700 per month,,, for what?This has happened 3 times in the last month.