Worst customer service/ technical support DEN BoomBand

Messages
2
Location
NA
ISP
DEN
I would recommend all new user to not to subscribe for Den Boomband because they have worst customer service. I subscribed their service on March 13th, 2016. They installed the setup on next day. I wanted to setup a SIP account by using x lite, zoiper or 3cx softwares. But I'm unable to register any of these. I contacted a technical support person from Den Broadband. He hasn't a proper solution for the problem and he suggested me to buy a new subscription of static IP. But at the same end I'm using Idea dongle and its working fine. I went at their physical office and asked them to disconnect the services and refund me my money but they're saying that customer service people can only initiate the request for cancellation of services. Called customer service three times in three days still the connection is running.

Request cancellation No.: ID917142
Customer Id: A_168457
Name: Anshu Kala
 

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