Hi ,
On 24th November 2014 my broadband stopped working and gave complaint , next day technician came and checked the problem , he told that there is a problem with junction box , there was no power for that , so he connected temporary and went back , next day again it stopped working .
Again i called up to inform that its not working and heard same old story (it will be fixed blah blah)
but till now i have not received any response from ACT.
I have made so many calls , and spoke to 5 different people in customer service no improvements.
two persons promised me call back from his senior person which i never received since two days.
Every time when i send mail to ACT i got the same reply for whatever the reason
Greetings from ACT Fibernet!
We regret for the inconvenience caused to you.
We would like to inform you that, we have forwarded your complaint to our field department and same will be reverted.
(Cntr+C) + (Cntr+V) for the reply.
This clearly shows act is not interested in valuable service to retain the customer , but if you apply for new
connection where there is a feasibility around 5 to 6 people will call you and explains the plans and forces to take connection , but after the connection no proper customer service.
My ACT User Id -
10886683
On 24th November 2014 my broadband stopped working and gave complaint , next day technician came and checked the problem , he told that there is a problem with junction box , there was no power for that , so he connected temporary and went back , next day again it stopped working .
Again i called up to inform that its not working and heard same old story (it will be fixed blah blah)
but till now i have not received any response from ACT.
I have made so many calls , and spoke to 5 different people in customer service no improvements.
two persons promised me call back from his senior person which i never received since two days.
Every time when i send mail to ACT i got the same reply for whatever the reason
Greetings from ACT Fibernet!
We regret for the inconvenience caused to you.
We would like to inform you that, we have forwarded your complaint to our field department and same will be reverted.
(Cntr+C) + (Cntr+V) for the reply.
This clearly shows act is not interested in valuable service to retain the customer , but if you apply for new
connection where there is a feasibility around 5 to 6 people will call you and explains the plans and forces to take connection , but after the connection no proper customer service.
My ACT User Id -
10886683
