YouTube streaming/downloads is throttled on Act Broadband

@Zaphod Hey can you do a speedtest.net to Softlayer, Singapore and let me know if you're getting full speeds? Or anywhere else for that matter.
 
@Jay I'm getting about 75 Mbps up and down to Singapore servers. Ping is in the late 30s. I get 90+ Mbps to local test servers. This is over WiFi.
 
@Zaphod Sorry, I thought you were online then. Can you check again please? Anytime between 5pm - 1 am. Speeds to servers outside India have been so bad the past week.
 
@Jay I am getting more than 80 Mbps to Singapore, Seoul and Tokyo but only 10 Mbps to Bangalore. Looks like the link between Bangalore and the international gateway at Chennai is messed up. I have no issues with YouTube or Netflix. Both stream in HD after that initial couple of seconds of buffering. I am sure the ACT NOC must be aware of the issue.
 
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Thanks! So just Bangalore then. Such a shame since the network is usually flawless when it works. For the past few months the service has been crappy and has caused me to downgrade to a lower plan.

I'd appreciate a headsup from ACT when such things occur rather than them trying to blame it on each other or pretending that there is no disruption. The cc even had the audacity to suggest that as long as it's showing 100/100 to the ACT local server they can't be held responsible or that there is no issue with the network.

This is an interesting read :-

Source
 
It appears that ACT leases bandwidth from either BSNL or Reliance to send traffic to gateways at Chennai, Mumbai and Cochin. These gateways are primarily owned by Tata and Airtel. So if the dispute is with Tata or Airtel, even Chennai would have shitty speeds to Singapore. This will get resolved only after ACT pays BSNL's bill.
 
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Very helpful information, thanks. If they bug me with payment calls without rectifying this, I'm going to ditch ACT and switch over to Airtel. I've been a loyal ACT subscriber of their highest plans for almost 5 years now but a stable connection is far important to me than gimmicks like higher speeds or FUP limit.
 
Dear Jay,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
 
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