BEWARE ACT is adding false GBs to FUP (download limit) usage

[Zaphod]

My router log matches with the number in the ACT portal. Never seem any "false GBs" added to my account.



Source




Source

 

[RedskyITM]

So now we have 2 users with proof that ACT isn't adding usage.

For reference, where are you located? I'm in Bangalore.

 

[RedskyITM]

So far we've gotten 2 users with proof that ACT is not adding usage: BEWARE ACT is adding false GBs to FUP (download limit) usage

0 with proof that they are adding usage. If you have proof you could help us in determining if ACT really is adding usage randomly.

 

[ACT Fibernet]

Hi All,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

 

[dextermorgan]

Post some proof. Like your router logs.

I cannot post router logs since my Asus rt n12lx doesn't support data logs but I can show you my glasswire data logs.

The data discrepancy is not so bad now. But last two months, they told me I used 350Gb per month which doesn't make sense

 

[trippytastic]

Hi all,

I am ACT Fibernet user from 2012 in Bangalore and Hyderabad. Truly satisfied with their services as they do not count uploads in their FUP. I just received this email from them as I am an Apple device user. Please let me know if you all received similar emails. thanks!

___________________________________________________________________________________________________________
Subject : Update for customers using Apple devices


Dear customer,


Recently, in the last 3 months, we have been receiving complaints from some of our customers who are using Apple devices with IOS version 9 that they have been experiencing higher data usage. This may be due to some applications which may consume data in the background without the knowledge of the user. In this regard, we would like to suggest to our customers to download applications namely ‘Data Manager’ on your respective IOS devices. This application may help in providing accurate information about the data usage of your respective device. Based on the results from said application, you may also please consider escalating this issue to Apple.


We are always committed to bring you fastest speeds with highest download limits


Thank you and looking forward to serve you better.


Regards

ACT Fibernet.
______________________________________________________________________________________________________________

 

[ACT Fibernet]

Dear Dexter Morgan,

We are concerned to note your grievance. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

 

[RedskyITM]

I cannot post router logs since my Asus rt n12lx doesn't support data logs but I can show you my glasswire data logs.

The data discrepancy is not so bad now. But last two months, they told me I used 350Gb per month which doesn't make sense

You're the only user? If so that's pretty bad. Did you end up getting your data log from ACT like I did?

I believe you do have a data monitor. It should look like this: ASUS Wireless Router RT-AC66U -

 

[dextermorgan]

I'm the only user. I email the nodal team and got the data usage logs. I checked. My router doesn't have data monitor nor does it support tomato firmwares

 

[RedskyITM]

Let us know where the discrepancies lie. The breakdown in the usage logs are 4 hours each.