BSNL FTTH Installation taking more than week

[SG_curiosity]

@SG_curiosity Yes, if you are taking the modem on rent, you need to pay the security deposit and pay the rent monthly. The security deposit would be refunded when you return the rented modem. You could purchase a modem/ONT for about 1k or so, so renting may not make much sense.

@varkey Q1. And if i don't buy any modem and WiFi router from bsnl then still i have to pay Rs500 security along with advance plan payment (i.e. 500+777) during connection?

Q2. And if i opt the bsnl modem and choose to pay monthly rental Rs90 along with plan, then suppose if I disconnect the connection after 2 years then will I get any refund for this rental payment because i have paid (Rs90 x 24 months = Rs2160) for modern?

 

[varkey]

@SG_curiosity

1. If you don't opt for model rental you'd only need to pay the advance rental for the plan. For me I didn't even have to pay anything at the time of application, all advances etc were added in the first bill. This would vary depending on the circle/state etc though.

2. You'd only get the refund of the security deposit. No refund for any rental payments.

Honestly with ONT prices being low, it doesn't make sense to take it on rent. Plus in most cases BSNL may not even have ONTs available for rent.

 

[SG_curiosity]

@varkey Q1. Which is you city/state and when did you get ftth connection?

Q2. Have you got connection directly from bsnl or from lco?

Q3. Can you please give me whole breakdown of price for new bsnl ftth connection? Like what was the security deposit of modem and wifi router, installtion charges, cable charges, monthly rental charges for modem/WiFi and any extra hidden charges etc. Please provide detailed information . And please also share your first bill.

Q4. What is your ONT (Name and model number, specifications like single/dual band ?

Q5. Is Rs 777 plan is now permanent plan or is a 6 months promotional plan?

 

[varkey]

@SG_curiosity

1. Ernakulam, Kerala
2. LCO
3. Rs 1000 for installation/wiring charged by the LCO. No installation or activation charges or any other charges by BSNL other than the plan's advance rental. ONT Netlink HG323RW Rs 3000 (this was higher than normal but took it to get the connection activated quickly)
4. Netlink hg323rw, 1GE, 1FE, 1FXS/TEL, Wireless N. Although from today I'm using a Huawei HG8010H - Netlink Bridge Mode without port / mac reset | BSNL FTTH Bharat Fiber Broadband
5. Promo for first 6 months

 

[SG_curiosity]

@varkey Bsnl customer care is sh*t. They disconnect call lot of times and everybody say different things. One executive told me that for new bsnl ftth connection, i have to pay Rs3250 for WiFi modern and Rs500 security deposit. I asked them "what about advance payment of plan" and she told me that there is no advance plan security have to deposit. I will get bill and then i have to pay monthly payment only after one month connection use. They confused me.

 

[varkey]

Any amount charged by BSNL would always show up on the bill, so you can always dispute them if it varies from the pricing displayed on your circle/state BSNL website. In which city/state are you looking for the connection?

Anyway it all depends on who is providing the last mile connectivity, if its an LCO, then you pay the LCO the charges for the installation/wiring/ONT etc, BSNL is not involved in this. To get the right charges you need to speak to the LCO.

Regarding the plan security deposit, yes even for me it was just Rs 500 even though the plan was Rs 777 when I took the connection. Although later when I changed the plan to Superstar 749, they charged me 249 extra as security deposit. I'm guessing the BSNL executive is just confused and said there is no separate plan deposit.

 

[SG_curiosity]

@SG_curiosity

Regarding the plan security deposit, yes even for me it was just Rs 500 even though the plan was Rs 777 when I took the connection. Although later when I changed the plan to Superstar 749, they charged me 249 extra as security deposit. I'm guessing the BSNL executive is just confused and said there is no separate plan deposit.

So you are saying that during connection, you hadn't paid Rs777 for advance security plan in exchange office. You just paid Rs500 only as a security deposit in bsnl office.

And after one month when you get your first bill, there was only normal monthly charge of plan i.e., Rs777+18% but there was no extra Rs777 charges as advance plan security deposit!

So, Is this Right? You haven't pay any extra Rs777 as advance security plan?

 

[varkey]

I paid ZERO when I applied for the connection, and security deposit and plan rental was charged in the first bill. Rs 500 + Rs 777 + tax. The Rs 500 was the plan security deposit (not sure why it needed to be only 500 )

Anyway whether they charge it in the first bill or when you apply would depend on your circle/bsnl office etc.

 

[SG_curiosity]

@varkey So for advance security deposit, bsnl will either charge flat Rs500 only or our choosen plan like Rs777 only but not both? I am right?

 

[varkey]

Correct, definitely not both.