adI-torrentesness
Newbie
can you post a screenshot of your line stats and speedtest please?
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MTNL Delhi MTNL Speed stuck at 2 MBPS despite changing plan to 8 MBPS
- Thread starter sandepca
- Start date
- Replies 42
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Last edited:
adI-torrentesness
Newbie
your line seems perfectly fine, if you're in mumbai call up that number x720 mentioned or if you're in delhi write an email to deadsl and tell them you need a port recreate. whats probably happened is that your sync speeds have been set from the DSLAM but those changes have not been made to the RADIUS server or BRAS profile which controls the ISP side bandwidth, so just remind them. or visit the exchange and speak to the GM Broadband / Internet or SDE or Area Manager regarding the same.
how this works is
you (consumer) -> DSLAM ( physical line statistics set like snr, port speed etc ) -> ( RADIUS / BRAS profile ) -> ISP
also is the forum loading slowly for anyone? i don't know why for me its taking 8 seconds to load and is timing out a bit. :?
how this works is
you (consumer) -> DSLAM ( physical line statistics set like snr, port speed etc ) -> ( RADIUS / BRAS profile ) -> ISP
also is the forum loading slowly for anyone? i don't know why for me its taking 8 seconds to load and is timing out a bit. :?
Ok i shall mail them again telling them to recreate my port as regardless of increased line rate i am not getting the 8 Mbps speed. Is that all ?
Also is my snr ok ? can that create a stability problem in future or i should not be worried about that.
Btw i am from Delhi.
adI-torrentesness
Newbie
your line seems to be fine with the exception of interleaving, i hope you don't play games online because its going to add a considerable 25ms of latency to your connection. Its either the DLM at play which is more probable since your line has been re synced. did you notice frequent disconnections like 6-10 per hour or something ?
OR
there are uncorrectable errors on your line meaning you will have to get your line checked and most probably replaced from the junction box outside your house till the modem. If you're in delhi you can contact the GM of the area and the SDE along with these people .. by any chance is your exchange Bikaji Cama place ?
CONTACT DETAILS of senior officers of MTNL(according to Exchange level)
and
[email protected]
and also
Click here - MTNL Delhi
PM ME if you're in South Delhi / BCP.
prasoonvidhu
Newbie
Im facing the same problem in delhi.requested to change the plan to 1495 combo. Plan has been changed but no increase in speeds.gave a call to customer care but to no avail..the net has even started to lag..
prasoonvidhu
Newbie
What should I do. There has been no increase in speed...
My speed got updated today all thanks to the area manager as all other Mtnl staff was clueless as usual.
Although i registered the complaint on 1504, today lineman called and said that everything is alright with my connection. First he insisted that my FUP quota must have exhausted and that's why i am not getting 8 Mbps speed but i explained him that even after FUP speed remain at 1 Mbps and my present speed is only 768 Kbps so how could i have used my FUP quota in the first place. He understood and gave me the exchange number and told me to speak to Mr.(xyz). So than i called that exchange guy and told him that i am not getting the required speed, he told okay but first he has to check if my line is feasible for 8 Mbps or not. I said okay and he hanged the phone. Then i later called again at the same given number but this time some other guy picked the phone and said that Mr. (Xyz) was not there buy he will remind him that i called. Till now it was a total time waste.
At this stage i called the area manger, some lady(must be pa) picked the phone and i told her my problem and she noted my complaint and told me that she will see what she can do. After 30 minutes some guy called back and asked if my distance is less than 1.5 km or not, i said yes my house is only 1.2 km form the exchange and then he said ok he will make some change in his end and will call me after 10 minutes. He indeed called me and asked if my speed is reflected or not i said nothing is increased and everything is same as before. He then gave me the number of sdo and said to explain the Freedom 1495 plan because as per his knowledge the FUP is only 25 GB and not 60 GB. I said okay and hanged the phone. I didn't called the sdo
Then in the evening i noticed that my connection is getting reset every minute or so, this process happened till 15-20 minutes and then became stable. I did a speed test and voilà !!!
My speed is around 8.1 Mbps now :rock:
I live in the CP area of New Delhi. I submitted an online request that I be switched over to FREEDOM 1495 COMBO from TriB UL 999 COMBO on 15.11.2015. My request was completed the next day, but I was still getting only 1 Mbps. I filed a complaint by calling 1504 but they weren't able to do anything to help me. So today (17.11.2015) I went to see my MTNL area manager at Janpath, The AM was very helpful. He called some guy in front of me and asked him to recreate my broadband port or something and when I reached home some half an hour later and did a speed test, I was getting 7.6-7.7 Mbps. I then opened the line stats for my modem and it showed a data rate of 8960, which was earlier set at 1152. As for getting my free fixed IP, I emailed a request to [email protected] and was alloted a fixed IP in a few hours.
So if you are having a tough time getting your speed upto 8 Mbps through regular channels, I suggest you go and see your MTNL area manager.
So if you are having a tough time getting your speed upto 8 Mbps through regular channels, I suggest you go and see your MTNL area manager.
prasoonvidhu
Newbie
Still stuck at 2mbps speed despite plan changed to 1495 combo since 9 nov..called the area manager. He said problem will be resolved today but it did not..i stay in mayur vihar phase 1..can anybody help??