3 Days without Internet

[Nagaraja Kamath]

It was Sunday evening when I came home (Lakkasandra) the Internet was down. I have complained immediately (Request # 0001224907) but it was 7:30 PM and the customer care told me that no technicians are available at that time to take care of it. They promised me that it will be taken care of next day morning without fail. Still it was not done and I am being played by these so called ACT Customer service. They does not look like providing a solution for customer, rather they protect the Company's interest.
They use these free and utterly absurd words "I understand", "Sorry for the inconvenience" when we the customers need an immediate action against the problems we face and kill the time. This was the most ridiculous behavior from the customer care executives I have noticed.
I would prefer an action against my complaint. I hope I made my self clear enough again here.
A Disappointed Customer,
Nag...

 

[broadband.act]

It was Sunday evening when I came home (Lakkasandra) the Internet was down. I have complained immediately (Request # 0001224907) but it was 7:30 PM and the customer care told me that no technicians are available at that time to take care of it. They promised me that it will be taken care of next day morning without fail. Still it was not done and I am being played by these so called ACT Customer service. They does not look like providing a solution for customer, rather they protect the Company's interest.
They use these free and utterly absurd words "I understand", "Sorry for the inconvenience" when we the customers need an immediate action against the problems we face and kill the time. This was the most ridiculous behavior from the customer care executives I have noticed.
I would prefer an action against my complaint. I hope I made my self clear enough again here.
A Disappointed Customer,
Nag...

Hello Nagaraja,We apologize for the issue you are facing. We will forward your request to the concerned department and we will make sure the issue gets resolved at the earliest. Thanks for sharing your concern along with your customer details with us. Our team can get in touch with you ASAP.Regards,ACT Broadband