ACT Broadband and its service. I am planning to take ACT to Consumer court.

[jjohnvk]

Hey people, wanted to share my awful experience with ACT, sometimes its good only when its working and that too only sometimes hardly 15 days a month but when its down worst ever Customer service. Onsite techs who comes in are sometimes look rowdy and behave very unprofessional don't even want to listen. when i complained to the Executive Leadership team they are least bothered, wow what a higher ...management what caliber they posses,

by the way let me share the email ids of the leadership team people, incase any concerns write to them, they will be least bothered about the issue or unable help resolve or even passify atleast let your concers reach them .


Source

 

[Srinivas KC]

I had applied for connection on 14th June and they have taken 6 months subscription - 9431 and till now - no connection, no call - nothing has happened. If we call sales guy who had taken the application with cheque, is least bothered and says some issues are there and it will get resolved, otherwise - take the money. He is just money taking agent. Customer service guys are just standard english speaking people and talk sorry, get back words without meaning/value. I had registered last week : Req: 0002281709 ; User ID : 848364. I had called today also, same response and no action. This company advertize and does bother about customer value, money and sentiments. If Management - Sunder Raju, Bala M - are really interested in taking care of customers, then they need address operations properly. We are let at mercy of these guys by paying our hard earned money and also we have to call up and check and customer support only knows that we have not received connection only by we calling and registered complaint....

I know reply to be getting is : we have noted feedback and will send to concerned team : where is the team first of all? don't make false things. Dont loot people in name of service.

 

[Sushubh]

 

[georgemp]

Do they have a legal leg to stand on with these demands? In any case, the actual contacts are on pastebin and a google search leads to a list on tumblr as well...so, they might be better served by sending them the cease and desists

 

[Sushubh]

both are my creations after i got that mailer. removed actual content with pastebin link for the lulz. they can now try getting it removed through tumblr or pastebin.

 

[georgemp]

Personally, I don't like companies making such high handed demands and makes me want to stay away from them....So, Interactive Avenues Pvt. Ltd. - (if you are reading this and, if you really represent ACT broadband and are managing their online reputations) - if the most appropriate response you can come up with to complaints about the services provided by ACT, is to demonstrate apathy by demanding that avenues of communication with senior executives be blocked, then to me you seem to be only further damaging the reputation of ACT. If ACT service is good, then these execs will only be getting a few complaints. If it's bad, they they are getting direct feedback on a medium that is very easy to manage (Delete/Move to folder/auto filter...whatever it may be). But with this demand, you have further reinforced in my mind that ACT execs don't care (not that anybody does)

 

[VarunChaitwal]

i have not had a single day downtime from ACT so far....so far they are very professional ..but then this is India...we have all the incompetents in the world under one roof..people are just as low in iq as service providers thanks to our low quality education system or reservations or whatever...i hope this disconnectio nthing doesnt start for me... on side note - with blore having all cables dangling frm trees and the third world govt that are in india dont have any vision to make ofc wires underground and cable wallahs cutting cables or bescom threatening to cut overhjead cables - am not surprised this happens...

all this third world nonsnse i did not witness once when i was in australia for two years... i think until the solid ofc infrastructure in cities and higher quality educated workforce enters - this will happen

until ofc go underground in planned manner like is being done in Tender Sure across CBD - you cannot expect world class net from cables dangling on trees