ACT Broadband Bangalore Reviews

[angeleyes]

Same problem. I think the technician comes, calls office to connect, shows working connection and the next time you disconnect it never reconnect. They must be falling short of bandwidth. I recommend forum blacklists ACT with sticky post.

Here is my experience after using ACT for 15 days After hearing good things on ACT Boardband from my friends, i finally decided to opt for it. I applied on 2nd Oct 2013 and was said with in 7 days i will be having my connection. But... After doing continues follow ups, finally i got the connection on 17th Oct 2013. From that day till 4th Nov the connection was working perfectly well with good speed. On the faithful day of 5th Nov my internet connection stopped working, so as usual i called up the customer care and lodged a complaint (0001376691) and was told it will be rectified soon. It has been already two days now and i might have called them more 10 times already. Every time the answer is same "Sorry for the inconvenience, we will inform the Technical team to act on it fast". Following it up with many calls finally i received call from an engineer saying Fiber is cut and need to replace. Now, i don't know how long it takes and how much i need do the follow ups.

 

[broadband.act]

Here is my experience after using ACT for 15 days
After hearing good things on ACT Boardband from my friends, i finally decided to opt for it. I applied on 2nd Oct 2013 and was said with in 7 days i will be having my connection. But... After doing continues follow ups, finally i got the connection on 17th Oct 2013. From that day till 4th Nov the connection was working perfectly well with good speed. On the faithful day of 5th Nov my internet connection stopped working, so as usual i called up the customer care and lodged a complaint (0001376691) and was told it will be rectified soon. It has been already two days now and i might have called them more 10 times already. Every time the answer is same "Sorry for the inconvenience, we will inform the Technical team to act on it fast". Following it up with many calls finally i received call from an engineer saying Fiber is cut and need to replace.
Now, i don't know how long it takes and how much i need do the follow ups.

Hello,We apologize for the issue you are facing.Thanks for sharing your details with us. We will surely look into the matter and we will forward our request to the concerned department. Our team will get in touch with you ASAP. We will make sure that the problem gets resolved at the earliest.Regards,ACT Broadband

 

[newton_s]

I've called ACT a number of times asking for a timeline / plans for expansion in HSR Layout. Every time I get the canned response that they will get in touch with me. Are you guys thinking of expanding or not?

 

[broadband.act]

I've called ACT a number of times asking for a timeline / plans for expansion in HSR Layout. Every time I get the canned response that they will get in touch with me. Are you guys thinking of expanding or not?

Hello,
We have already initiated our expansion process. We will soon come to HSR Layout. Expansion process takes time so we request you to please cooperate with us. We will surely inform you once we will have feasibility in your area.
Warm Regards,
ACT Broadband

 

[Sushubh]

I am just happy to see that they are no longer posting in two different fonts in the same post.

 

[arunra]

[font="'lucida sans unicode'"]I just applied for a new ACT BB connection today in Kundanahalli Gate, Bangalore. I will keep you posted on the developments. [/font]
[font="'lucida sans unicode'"]11-Nov-2013 - Cheque payment made, details filled on form and submitted to sales executive. ETA - 3 days for wiring and connection to be activated.[/font]

 

[Bala_bang]

What is the expansion plan of ACT broadband? Which areas you are planning to cover in this expansion?
I am from BSK 3rd stage and is there any plan to cover this area also?

 

[shashankre]

Are ACT Services launched in CV Raman Nagar - Kaggadaspura - Vignan Nagar area? I'm surprised why they are taking soooo long to launch in this techies filled belt.

 

[lifo23]

@shashankre: I live in CV Raman Nagar (Nagavarapalya, behind Gopalan Grand Mall). ACT provides connections here very quick and the service is good (so far atleast). Not sure about Kaggadasapura. You can call this guy and check: Prasanna or Venkat: 9538879705.

 

[arunra]

[font="'lucida sans unicode'"]I just applied for a new ACT BB connection today in Kundanahalli Gate, Bangalore. I will keep you posted on the developments. [/font]
[font="'lucida sans unicode'"]11-Nov-2013 - Cheque payment made, details filled on form and submitted to sales executive. ETA - 3 days for wiring and connection to be activated.[/font]

[font="'lucida sans unicode'"]I got a call from ACT technician today that cabling would be done by end of the day. Got a confirmation call from Customer Care at 1543 hrs, IST today that connection will be activated in 2 days. So far, so good.[/font]

[font="'lucida sans unicode'"]I got a call from ACT technician today that cabling would be done by end of the day. Got a confirmation call from Customer Care at 1543 hrs, IST today that connection will be activated in 2 days. So far, so good.[/font]

[font="'lucida sans unicode'"]At 1616 hrs, IST I receive a call from Nitin who is the ACT technician saying that the wiring has been completed to my apartment on the third floor and i would be receiving a call today at 1700 hrs, IST for username and password. Nitin confirms that I can use my internet connection from tonight.

I would term this as awesome service from an installation perspective. I would have to wait and watch how stable the connection is post installation.[/font]

[font="'lucida sans unicode'"]I got a call from ACT technician today that cabling would be done by end of the day. Got a confirmation call from Customer Care at 1543 hrs, IST today that connection will be activated in 2 days. So far, so good.[/font]
[font="'lucida sans unicode'"]At 1616 hrs, IST I receive a call from Nitin who is the ACT technician saying that the wiring has been completed to my apartment on the third floor and i would be receiving a call today at 1700 hrs, IST for username and password. Nitin confirms that I can use my internet connection from tonight.

I would term this as awesome service from an installation perspective. I would have to wait and watch how stable the connection is post installation.[/font]

[font="'lucida sans unicode'"]Cabling has been completed and just received the credentials for my broadband account at 2059 hrs, IST. I am still in office, so I gotta go and check how the connection is. I will keep you posted. [/font]
[font="'lucida sans unicode'"]In case, someone wants to have the contact details of the sales person & field engineer of ACT for Kundalahalli area, let me know.[/font]