ACT Fibernet FTTH Bangalore Review: 300 Mbps

[varunc24]

U can upgrade your plan at any time. I have done it and you will be charged for it in pro rata basis. Not sure of downgrade though.

 

[Deleted member 87056]

Tried doing it from their app and selfcare portal.

This is the popup I get everytime.

 

[varunc24]

I dont remember exactly what I did but I think it needs to be done manually by raising a request with cc. Or they may have changed the policy now. Not sure.

 

[Rhishav]

@87056 I think you are locked to some welcome offer that's why you can't change for now. Once you move to monthly plans you might be able to change.

 

[varunc24]

No. Shows the same msg to me as well. I think u need to manually request for the plan changes if u r currently on a long term plan.

 

[Deleted member 87056]

One Month Review:​

Connection has been rock stable with no issues so far. It did go down once for like 10-15 mins in middle of the night once. I raised an SR just out of curiosity to see if I get a callback from the technician and he did call me in the morning to confirm if the issue still persists.
Speeds have been stable so far. Browsing and WFH experience is smooth just like it was in the beginning. I didn't restart the router yet and it is working just fine since last 1 month.
I paid almost 8k for 6 months 300mbps connection including the security deposit for the ONT which is on the expensive side if you compare with excitel or hathway. I personally prefer paying a little extra for peace of mind and connection quality. The only reason I didn't opt for excitel or hathway is because they seemed too good to be true and users reported a lot of problems for both ISPs.
Overall I am very satisfied with the connection and I can recommend it to folks looking to switch ISP in HSR Layout Bangalore.

 

[Deleted member 87056]

Disconnection Process and experience:​

I had to get the connection disconnected as I was moving out of town due to some personal family reasons. I had no complains at all with the connection overall.
My account got disconnected on 12th October 2024 after which the router and ONT was supposed to be collected back. I was promised a refund of my balance amount(around 6300) and 500 rupees security deposit for the ONT. I felt like they were intentionally delaying the process of router recovery in order to avoid giving my money back. I patiently waited for a week, following up with customer care over email. They sent me an automated reply every time saying that your ticket has been raised and currently under process, which was BS as I couldn't see any ticket in their app. After another week(in total of 13 days), I dropped an email to their appellate authority regarding the same and received the same automated response.
As I had to move out of town soon, I filed a consumer complaint on NCH portal stating that ACT is intentionally delaying the process of router recovery and not returning my money. I filed the complaint on 24th October 5:30pm. This got ACT into action and they sent a guy to collect the router and ONT today morning. To my surprise, I got a full refund of balance amount and security deposit at 6:30pm in the evening. I wish I had done this complaint sooner, wasted so much time and energy interacting with their dumb CC. The good part is I got my money back.

I believe there is no point in fighting and following up with CC if they are not keen in solving the issue, a simple consumer complaint brings the process on track and resolution is received faster, lesson learnt.

I have had disconnection done with Tata Play Fiber in the past and they returned my money the very next day of disconnection and router recovery. I believe the process is fairly quick and simple if ISP follows all the protocols properly.