ACT Broadband Bangalore Reviews

[Smokinjoe]

Which locality in Bangalore are you in? I am in Kundalahalli Gate and my connection is working from 0803 hours,IST today.

I live in AECS Layout. Till 8AM I checked whether its working or not, It was not. Now it might be fixed, not sure. Not at home now. I got a message that my ticket is solved. Guess they had a downtime and would be fixed now.
Thank God its not another cable cut issue to my home. Its the first issue since past 6-7 months.

 

[arunra]

I live in AECS Layout. Till 8AM I checked whether its working or not, It was not. Now it might be fixed, not sure. Not at home now. I got a message that my ticket is solved. Guess they had a downtime and would be fixed now.
Thank God its not another cable cut issue to my home. Its the first issue since past 6-7 months.

I took the connection a month back and facing downtime for the first time.

 

[Smokinjoe]

I took the connection a month back and facing downtime for the first time.

Checked now, Issue is resolved.

 

[broadband.act]

Hello,
We apologies for the inconvenience. Thanks for sharing your issue and other details with us. We will forward your request to the concerned team and they will contact you shortly.
Regards,
ACT Broadband.

Hello,The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any other queries. Thank you for your cooperation.Warm Regards,ACT Broadband

 

[Bala_bang]

Hi ACT,
I am staying in Bhuvaneshwari Nagar(BSK 3rd stage). The ACT cable lines are there in one side of 80 feet road where as I am staying on the other side of the 80 feet road(couple of roads behind 80 feet road - in between Nandi enclave apartments and 80 feet road) and the cable is IN Bangalore. I have already raised a request in customer care but I haven't got any response from them even after 10 days. Yesterday I had called the ACT cable guy providing service in this area. His response was he can give the connection only in his service area. I am feeling like near but still so far to get the connection. I am ready to go for 6 months subscription(15mbps Rs.999 plan) at the beginning. Is it possible for you to provide the broadband connection in this case? Could you please help me on this.
Regards,
Bala

 

[broadband.act]

Hi ACT,
I am staying in Bhuvaneshwari Nagar(BSK 3rd stage). The ACT cable lines are there in one side of 80 feet road where as I am staying on the other side of the 80 feet road(couple of roads behind 80 feet road - in between Nandi enclave apartments and 80 feet road) and the cable is IN Bangalore. I have already raised a request in customer care but I haven't got any response from them even after 10 days. Yesterday I had called the ACT cable guy providing service in this area. His response was he can give the connection only in his service area. I am feeling like near but still so far to get the connection. I am ready to go for 6 months subscription(15mbps Rs.999 plan) at the beginning. Is it possible for you to provide the broadband connection in this case? Could you please help me on this.
Regards,
Bala

Hello Bala,
Thanks for showing your interest in ACT Broadband. Kindly share your complete postal address and contact no. with us so that our team can get in touch with you after checking the feasibility of our services in your area.
Regards,
ACT Broadband

 

[Bala_bang]

Hello Bala,
Thanks for showing your interest in ACT Broadband. Kindly share your complete postal address and contact no. with us so that our team can get in touch with you after checking the feasibility of our services in your area.
Regards,
ACT Broadband

I had already shared my contact details with you. Any ways I am sharing the details again.
-Bala

 

[dev81]

I have dealt with several different kinds of service providers in my life, here in India and abroad. Usually I have seen bad service providers AT LEAST have good before sales service and pathetic after sales service. However, Act is an exception, their before sales service sucks too so I had a first hand experience on what to expect after sales.
I called up their customer care to enquire about a new connection and availability in my area. The lady I spoke to could not hear me for some reason, even though I was speaking as loud as I can speak. She asked me for my name, address and contact number. I gave her the name, address and she said they will respond in 24 hours. Note I DID NOT share my contact number yet. I asked how they will get in touch and she said they will call me ... I asked how they can call because I never shared my contact number and her reply was "Whats your number?" ... woow ... this is for new connection ... lol
Just wondering why setup a new connection enquiry facility if there is not intention of following up? Just be honest and say, "we don't need your business". I would appreciate that response more than the above experience.

 

[arunra]

I have dealt with several different kinds of service providers in my life, here in India and abroad. Usually I have seen bad service providers AT LEAST have good before sales service and pathetic after sales service. However, Act is an exception, their before sales service sucks too so I had a first hand experience on what to expect after sales.
I called up their customer care to enquire about a new connection and availability in my area. The lady I spoke to could not hear me for some reason, even though I was speaking as loud as I can speak. She asked me for my name, address and contact number. I gave her the name, address and she said they will respond in 24 hours. Note I DID NOT share my contact number yet. I asked how they will get in touch and she said they will call me ... I asked how they can call because I never shared my contact number and her reply was "Whats your number?" ... woow ... this is for new connection ... lol
Just wondering why setup a new connection enquiry facility if there is not intention of following up? Just be honest and say, "we don't need your business". I would appreciate that response more than the above experience.

My experience is in complete contrast of what you have stated above. I used the online form to register my details and my connection was provided in exactly 10 hours spread across 2 working days. FYI, I am in Kundalahalli Gate.

 

[broadband.act]

I have dealt with several different kinds of service providers in my life, here in India and abroad. Usually I have seen bad service providers AT LEAST have good before sales service and pathetic after sales service. However, Act is an exception, their before sales service sucks too so I had a first hand experience on what to expect after sales.
I called up their customer care to enquire about a new connection and availability in my area. The lady I spoke to could not hear me for some reason, even though I was speaking as loud as I can speak. She asked me for my name, address and contact number. I gave her the name, address and she said they will respond in 24 hours. Note I DID NOT share my contact number yet. I asked how they will get in touch and she said they will call me ... I asked how they can call because I never shared my contact number and her reply was "Whats your number?" ... woow ... this is for new connection ... lol
Just wondering why setup a new connection enquiry facility if there is not intention of following up? Just be honest and say, "we don't need your business". I would appreciate that response more than the above experience.

Hello,
We are extremely sorry for the inconvenience. Kindly share your contact no. with us so that our team can help you in resolving your issue.
Regards,
ACT Broadband