ACT Broadband: Extremely bad service :( Avoid connection in Indranagar zone.

Super Writeup. I agree that in a perfect world you would get what you pay for. As things stand, I am heppy to get even say 2 MB/SEC.wE NEED TO BE REALISTIC.One should take the optimum ISP beased on performance/reliability and Price.Thank you once again.Mohan Rajan
 
Did you read my post or see the image? I get close to 100mbit/s within India, as I would expect, but as I tried to explain in my last post, there is no way I could expect to pull 100mbit/s from the US or London - I'm not on a leased line or even my own MPLS connection, I'm on the public Internet, and as such I'm competing with millions of other people from Asia, the Middle East and Eastern Europe trying to access (for example) London, and similarly I'm competing with Asia and the western US states with traffic to (for example) Florida or DC.

To think that I can get the exact speed I'm subscribed to to any city anywhere in the world would be foolish, and the best way to increase your speeds to any particular location? Move there. Seriously.

Read again. I am not even getting 4Mbps. now that's not something most ISP will have problem with. Calm down and read my statements first before jumping the wagon that i don't understand how internet works.

Not really. The world doesn't operate on Indian time - we are 5.5 hours ahead of the UK and so 6 in the morning here is 12.30am there which is shortly before "peak" (evening) hours finish in most of Europe. The result can vary wildly by hour.


PEAK hours are not business hours but dinner time. Quite interesting. I am sure you have really got exposure to the cultures of the world but as i see. peak hours would not be the time when people are eating dinner/drinking at pubs/sleeping at home. Correct me if i am wrong.

By *your* tests? What tests would those be? Who said anything about WiFi?


My test was simple enough. I was testing if my incoming connections are working or not. There are cases where wifi routers don't allow incoming connections. Care to read before trying to prove me a fool ?

Exactly. This is not the fault of ACT. If you went to Finland, Sweden, Romania, Bulgaria, Estonia, Japan... any of these countries which are all known for having fantastic quality of Internet, you'd still experience similar issues when downloading from sites where the servers are not located in the respective countries - I've lived in two of those countries but have been to all and tested the Internet connectivity there and am speaking from experience, not theory.


My downloads are primary torrent downloads of american/BBC shows. With 20k plus seeders/peers if i am not getting 300Kbps speed constantly then there is a problem with ACT. You can keep on defending ACT but thats the reality.

Did you even try the Glasnost test?


Attaching results --
Results for your host (106.51.91.53 - 106.51.91.53):
Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.

Details:

* There is no indication that your ISP rate limits your BitTorrent uploads. In our tests, uploads using control flows achieved up to 6738 Kbps while uploads using BitTorrent achieved up to 6668 Kbps.

* There is no indication that your ISP rate limits uploads on port 6881 or 47460. In our tests, uploads on port 6881 achieved up to 7644 Kbps while uploads on port 47460 achieved up to 6738 Kbps.
Is your download traffic rate limited?

There is no indication that your ISP rate limits your downloads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.

Details:

* There is no indication that your ISP rate limits your BitTorrent downloads. In our tests, downloads using control flows achieved up to 3694 Kbps while downloads using BitTorrent achieved up to 4930 Kbps.

* There is no indication that your ISP rate limits downloads on port 6881 or 47460. In our tests, downloads on port 6881 achieved up to 4930 Kbps while downloads on port 47460 achieved up to 3344 Kbps.

You don't understand how the Internet works, do you? EVERY ISP EVERYWHERE IN THE WORLD USES CACHING. If you want a 10mbit/s line that gives you in the 95th percentile of 10mbit/s to London or Miami, I can give you a rough pricing estimate for an MPLS or VPN line... (Think in terms of lakhs per year... enough said?)


Yep i don't understand internet one bit. I was just an admin for student network at IIT Bombay having mere Gbps network. why would i know anything about networking. Not that i have ever touched a big router. Neither have i configured squid proxy more than a couple of times. I am not asking for dedicated line here. i am just saying if most traffic from major sites is cached anyway(or is served thru india based servers) then they can manage even 50% speeds on direct downloads or is that too much to ask. Please to answer your highness as you are in that business.

It's quite well documented that Airtel does not provide "perfect speeds" to every single server everywhere in the world, as per the Airtel threads. Some places are better than others. Moreover, I deal with crappy routing from my upstream providers (which include Airtel) every single day, as my company buy some of it's bandwidth from their wholesale division and that bandwidth *is* dedicated and STILL they don't give full speed to some places unless they've got equipment sitting right next to Airtel's equipment in the same data centre at the London Internet Exchange.


You want to go technical please go ahead and discuses with admins of the world. what i care for is crystal clear. Decent download speeds for my downloads. Airtel worked for me fine and thast what i am saying. You wanna crib go to against airtel feel free to go to airtel section of the forum and crib.

But I digress: you *are* getting 10mbit/s. You *are* able to get 10mbit/s, and I'm sure if you tried to download a torrent that was seeded from my PC you'd get your full 10mbit/s. As such, there is nothing wrong with them calling it a 10mbit/s line. Your pings as indicated in your screenshot are also actually pretty good, FWIW.

We can agree to disagree. I understand you are trying to make me believe its 10Mbps just like AT&T has got truely unlimited internet over their mobiles. The funny fact here is ACT technicians claim the pings according to speedtest results are really bad and hence latency is the reason speedtest will never give me any good results. It would be nice if you give them some advise on that.

This is regrettable for them and not something I can comment on as I am not a customer of or otherwise affiliated with ACT - I'm just trying to help you understand how the Internet works.


I think i understand for most part. Unless you want to get all technical upon me i think i know my way in the world of Internet.
 
Read again. I am not even getting 4Mbps. now that's not something most ISP will have problem with. Calm down and read my statements first before jumping the wagon that i don't understand how internet works.

Other threads on this forum beg to differ.

You're saying you "didn't sign up for the cached version of the Internet" when it is, in fact, common practice for all ISPs to do just that.

PEAK hours are not business hours but dinner time. Quite interesting. I am sure you have really got exposure to the cultures of the world but as i see. peak hours would not be the time when people are eating dinner/drinking at pubs/sleeping at home. Correct me if i am wrong.


Look at any traffic graph, peak hours are generally accepted to be from late afternoon (5pm or so) until about 2am (local time zones)

My test was simple enough. I was testing if my incoming connections are working or not. There are cases where wifi routers don't allow incoming connections. Care to read before trying to prove me a fool ?

That test does not show whether torrents are being throttled and frankly, doesn't indicate anything except that your firewall and/or router (if you have one) is configured correctly. Moreover, almost all WiFi routers I have encountered have the ability to open ports, which as you must know is a requirement for torrents to work properly.

My downloads are primary torrent downloads of american/BBC shows. With 20k plus seeders/peers if i am not getting 300Kbps speed constantly then there is a problem with ACT. You can keep on defending ACT but thats the reality.

I'm not defending ACT, I'm trying to get you to give me the results of an actual connectivity test.

Attaching results --
Results for your host (106.51.91.53 - 106.51.91.53):
Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.

Details:

* There is no indication that your ISP rate limits your BitTorrent uploads. In our tests, uploads using control flows achieved up to 6738 Kbps while uploads using BitTorrent achieved up to 6668 Kbps.

* There is no indication that your ISP rate limits uploads on port 6881 or 47460. In our tests, uploads on port 6881 achieved up to 7644 Kbps while uploads on port 47460 achieved up to 6738 Kbps.
Is your download traffic rate limited?

There is no indication that your ISP rate limits your downloads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.

Details:

* There is no indication that your ISP rate limits your BitTorrent downloads. In our tests, downloads using control flows achieved up to 3694 Kbps while downloads using BitTorrent achieved up to 4930 Kbps.

* There is no indication that your ISP rate limits downloads on port 6881 or 47460. In our tests, downloads on port 6881 achieved up to 4930 Kbps while downloads on port 47460 achieved up to 3344 Kbps.


Yup. Something is definitely up here. I'm pretty certain they're limiting connections.

Yep i don't understand internet one bit. I was just an admin for student network at IIT Bombay having mere Gbps network. why would i know anything about networking. Not that i have ever touched a big router. Neither have i configured squid proxy more than a couple of times. I am not asking for dedicated line here. i am just saying if most traffic from major sites is cached anyway(or is served thru india based servers) then they can manage even 50% speeds on direct downloads or is that too much to ask. Please to answer your highness as you are in that business.

Ah. IIT. Your attitude is merely validating why I never hire IITans ;)

As I mentioned in my initial post, I agreed that we shouldn't have to suffer through sub-par connectivity from providers in India.

You want to go technical please go ahead and discuses with admins of the world. what i care for is crystal clear. Decent download speeds for my downloads. Airtel worked for me fine and thast what i am saying. You wanna crib go to against airtel feel free to go to airtel section of the forum and crib.

As I'm not an Airtel Broadband subscriber, I can't do that and there's no sub-forum for us wholesale customers.

We can agree to disagree. I understand you are trying to make me believe its 10Mbps just like AT&T has got truely unlimited internet over their mobiles. The funny fact here is ACT technicians claim the pings according to speedtest results are really bad and hence latency is the reason speedtest will never give me any good results. It would be nice if you give them some advise on that.

As per my initial post, the pings and speeds to Indian servers were perfectly adequate and there is nothing wrong with the connectivity between ACT and the speedtest.net servers, at least. That being said, you are quite right in that you are not achieving the speeds you should be getting, and while you *should* be able to for some reason you are not.

I think i understand for most part. Unless you want to get all technical upon me i think i know my way in the world of Internet.

I'm happy to get technical with you if you so desire, but despite you being a Linux user I was otherwise unable to gauge your actual knowledge - from where I was sitting, it just looked like you were whining for no reason (you get the prescribed speeds within India which satisfies all advertising and regulatory requirements, yet you seemed to think you're entitled to have those speeds to anywhere in the world).

But now I know you're an IITan, well... we'll leave it at that :)
 
Lokesh,I dont think you will get the same speed readings with Miami or other contry server as you do from the chennai or kochi server which give accurate readings. Even if you go to colombo, the speed reduces. I get a complete 4mbps with Airtel Kochi but only 3.2 odd in the Miami server. And I have absolutely no speed issues at all, Torrents during night time download at 450+ kbps.I think the problem here is that your ISP is shaping torrent traffic and you are thinking that low torrent speed is because of low internet speed overall which might not be the case. I guess best bet is to check from local servers and report if the speed test from nearby servers are low.
 
Lokesh,

I dont think you will get the same speed readings with Miami or other contry server as you do from the chennai or kochi server which give accurate readings. Even if you go to colombo, the speed reduces. I get a complete 4mbps with Airtel Kochi but only 3.2 odd in the Miami server. And I have absolutely no speed issues at all, Torrents during night time download at 450+ kbps.

I think the problem here is that your ISP is shaping torrent traffic and you are thinking that low torrent speed is because of low internet speed overall which might not be the case. I guess best bet is to check from local servers and report if the speed test from nearby servers are low.

As you mention i can accept speed drops from 4 to 3.2 in case of india v/s rest of the world scenerio but 10 to 2.x is really asking for bashing. Speed with torrents is also bad as mentioned. 450+ seems like a tough ask in the current scenarios.

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please hide your ip for security purpose.

why ?? who's security is getting threatened by display of IPs.
 


If act isn't working out, look for an alternative :)

Thanks for stating the obvious. The idea is to try and motivate ACT people to ACT better. In network issues as well as customer care.
 
FACEPALM.....

Oldies will precisely know the reason why...


Anyways here's the solution..................:disdain:
 
What's Hayai got to do with anything in this thread? This is an ACT thread and I was intending to help try and diagnose the OP's "issues": despite his speedtests within India being perfectly fine, I am granting him the fact that he is receiving poor torrent speeds which perhaps should not be happening.
 

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