ACT Fibernet Wrong Location Error

[harishreddy01]

For some reason...I am getting this error message "Wrong Location" . The act fibernet portal page after login is redirecting me to that error.
I am using internet from same location and haven't changed anything from my side.

https://imgur.com/80GPzug

 

[Smallship]

Did you try contacting support?

 

[harishreddy01]

Contacted support...they know nothing..just saying problem will be resolved in 24 hours from past 3 days.

 

[shashankb]

U can ask them to connect with technical team maybe ?

 

[namanchhabra]

Connect to the ACT wifi, Turn off your mobile data and try reloading again. Make sure you are connected to the ACT's wifi.

 

[harishreddy01]

So the problem was...someone at junction box switched cables...that's what caused the problem.

 

[unlimited]

It is backend problem.I had same issue so I raised a ticket they resolved in 5 minutes from their end.