I made the biggest mistake of my life by subscribing to ACT, I called one guy, who sent another guy to my place to collect all documents and form, then 5 days later another guy calls and yells at me asking if I can't even send an SMS for activation, post that I forwarded the activation msg ( I was unaware of such a procedure hence ignored a random msg that came from a random number) following which it took 10 days for them to install the same, I was the unfortunate first customer.
On the day of the installation, at 6:30 pm, after being contacted by 3 different people already, and one guy telling me, month end, please help with incentives by installing, WT*?!?!?
Nevertheless I got 2 new guys coming in for installation, one technical and one installer, the technical guy told me he will come back after 2 hours when he is done and vanished.
As the installation took 3 hours and my father had to help the poor guy who was struggling all alone for the entire 3 hours, I called the gentleman who I contacted first, to find out why no one told me yo will take 3 hours for this work, he told me it's not his job and blamed the technical who told it isn't his job either and told me I am the idiot to have not asked for ALL DETAILS, when my question was - To whom???? There were 5 of them involved.
Post all that drama came the question of ROUTER which nobody bothered asking me about as the first gentleman never showed his face to me, the second one collected the docs and the cheque knew the existing router isn't compatible but obviously forgot to mention the same to anyone in his team, I am sure heis confused just like me as to who is I charge if what, and I finally told them one of u pls come and visit my place and suggest a router that will work in all 3 rooms.
Gentleman 1 steps in to the scene, takes someone from home along with him and picks up a router - D-Link N300 Multi - WAN Router - costing Rs 1800
Post installation of the same yesterday, we realised that the connectivity in room 3 is zero, 3 bhk. So I called customer care this morning. They told me they will call back when i am in front of my system and will fix the problem.
The technical team called me at 8:15 pm and asked for specs of my router and told me to log onto my laptop and told me they will guide through the installation, half way through the process I realised it's all the same as per the earlier installation, for which the guy asked me if have 3 walls between the third room and the place of the router, I answered saying yes and he told me that is the reason why. I was using AIRTEL earlier with the same 3 walls in between and it worked just fine, on saying the same he asked me who suggested this router, I explained it was his technical guy, he went on to saying it's not his job to buy or suggest routers, it is our job to figure out what will work and buy the same. I asked him if it's my job to sit through the telephonic installation aswell, for which he burst end out laughing and when I asked him what is funny he told me" your router is what is funny" and HUNG UP ON ME.
I had already blown my top off to these Guys 4 times so far:
1 after the initial call for installation when the technical guy yelled at me saying y can't you get permission from your association, I called gentleman number 1 and told him I don't need the connection anymore, he insisted he will handle tat engineer/technician
2 after my cheque was cleared and I still hadn't got the installation, told them I am willing to forgo the money but I don't want anyone harassing me and asking me why I can't leave from early to install the same etc. I requested for a cancellation but gentleman 1 said he will sort it for me personally
3 on the day of installation I insisted on stopping the process and surrendering the same as things have been wrong right from step 1, gentleman 1 told me he will come the next day in person (finally) and buy the router and make sure it's installed during the day.
4 was this evening an hour ago, I called the customer care and insisted on speaking to the manager to inform them of the incident about his tech support laughing at me and hanging up on me when he had called to fix the complaint raised this morning. He promised I would receive a call in 30 minutes, it's 1 hour and 45 mins and I still haven't heard from them
I called gentleman 1 asking him why did he suggest a router when his tech support is telling me he shouldnt, for which he replied saying - "Inda oru connection eduthu en uyira vaangaringa" which basically means I am killing him by taking this connection. I apologised to him and asked him if he can help me for which he said no and hung up on me.
My SINCERE apologies Mr Prem of ACT - Gentleman 1. It wasn't my idea to ruin your happiness. I apologise for having gotten it touch with you in the first place for a connection. Regret the phone call I made. Sorry for all the inconvenience I have caused you.
I hereby request team ACT to kindly help us at least with the surrender. I am afraid to call your customer care or gentleman 1. I want the connection surrendered, my money refunded, and all hardware removed from my property ASAP.
I have had enough and I regret this decision of taking up this connection, the username is : 11009409. Somebody please get in touch and help me out of this mess I have got myself into.
Regret wasting your time ACT, and thank you for mocking and harassing a customer despite having a system of advance payment. Hats off to you and your team for this excellent work. Other service providers must watch and learn from you guys as to how to ridicule and ill treat a customer.
Please call back or we would be forced to remove the hardware by ourselves.
On the day of the installation, at 6:30 pm, after being contacted by 3 different people already, and one guy telling me, month end, please help with incentives by installing, WT*?!?!?
Nevertheless I got 2 new guys coming in for installation, one technical and one installer, the technical guy told me he will come back after 2 hours when he is done and vanished.
As the installation took 3 hours and my father had to help the poor guy who was struggling all alone for the entire 3 hours, I called the gentleman who I contacted first, to find out why no one told me yo will take 3 hours for this work, he told me it's not his job and blamed the technical who told it isn't his job either and told me I am the idiot to have not asked for ALL DETAILS, when my question was - To whom???? There were 5 of them involved.
Post all that drama came the question of ROUTER which nobody bothered asking me about as the first gentleman never showed his face to me, the second one collected the docs and the cheque knew the existing router isn't compatible but obviously forgot to mention the same to anyone in his team, I am sure heis confused just like me as to who is I charge if what, and I finally told them one of u pls come and visit my place and suggest a router that will work in all 3 rooms.
Gentleman 1 steps in to the scene, takes someone from home along with him and picks up a router - D-Link N300 Multi - WAN Router - costing Rs 1800
Post installation of the same yesterday, we realised that the connectivity in room 3 is zero, 3 bhk. So I called customer care this morning. They told me they will call back when i am in front of my system and will fix the problem.
The technical team called me at 8:15 pm and asked for specs of my router and told me to log onto my laptop and told me they will guide through the installation, half way through the process I realised it's all the same as per the earlier installation, for which the guy asked me if have 3 walls between the third room and the place of the router, I answered saying yes and he told me that is the reason why. I was using AIRTEL earlier with the same 3 walls in between and it worked just fine, on saying the same he asked me who suggested this router, I explained it was his technical guy, he went on to saying it's not his job to buy or suggest routers, it is our job to figure out what will work and buy the same. I asked him if it's my job to sit through the telephonic installation aswell, for which he burst end out laughing and when I asked him what is funny he told me" your router is what is funny" and HUNG UP ON ME.
I had already blown my top off to these Guys 4 times so far:
1 after the initial call for installation when the technical guy yelled at me saying y can't you get permission from your association, I called gentleman number 1 and told him I don't need the connection anymore, he insisted he will handle tat engineer/technician
2 after my cheque was cleared and I still hadn't got the installation, told them I am willing to forgo the money but I don't want anyone harassing me and asking me why I can't leave from early to install the same etc. I requested for a cancellation but gentleman 1 said he will sort it for me personally
3 on the day of installation I insisted on stopping the process and surrendering the same as things have been wrong right from step 1, gentleman 1 told me he will come the next day in person (finally) and buy the router and make sure it's installed during the day.
4 was this evening an hour ago, I called the customer care and insisted on speaking to the manager to inform them of the incident about his tech support laughing at me and hanging up on me when he had called to fix the complaint raised this morning. He promised I would receive a call in 30 minutes, it's 1 hour and 45 mins and I still haven't heard from them
I called gentleman 1 asking him why did he suggest a router when his tech support is telling me he shouldnt, for which he replied saying - "Inda oru connection eduthu en uyira vaangaringa" which basically means I am killing him by taking this connection. I apologised to him and asked him if he can help me for which he said no and hung up on me.
My SINCERE apologies Mr Prem of ACT - Gentleman 1. It wasn't my idea to ruin your happiness. I apologise for having gotten it touch with you in the first place for a connection. Regret the phone call I made. Sorry for all the inconvenience I have caused you.
I hereby request team ACT to kindly help us at least with the surrender. I am afraid to call your customer care or gentleman 1. I want the connection surrendered, my money refunded, and all hardware removed from my property ASAP.
I have had enough and I regret this decision of taking up this connection, the username is : 11009409. Somebody please get in touch and help me out of this mess I have got myself into.
Regret wasting your time ACT, and thank you for mocking and harassing a customer despite having a system of advance payment. Hats off to you and your team for this excellent work. Other service providers must watch and learn from you guys as to how to ridicule and ill treat a customer.
Please call back or we would be forced to remove the hardware by ourselves.
