After dealing with Airtel for the past three years, I find that emailing the issue/s is the best way to solve any problems with Airtel (or any other company having a customer care email such as Reliance).
One's usual (re)action in this kind of situation is to call the customer care, because we think there is someone out there to listen to our problem and file a complaint. While following up via phone for the complaint we registered, we usually get the same response or don't get any response at all (depending on who is answering). Additionally, we have to tell the whole story everytime we connect with the new person in the call center. Most of the time, we only get answers that are not useful to us. They just bluff and try to postpone this issue as long as possible, telling us that it will be solved in the next few days. It only increases the frustration, BP, depression, etc.
When emailing Airtel, we don't usually get a response immediately (except automated response). Sometimes, it takes even a week to get a response (my disconnection request was answered after 10 days). Also emailing CC make us to describe the issue more precisely and let them understand that it is their error/blunder. Then the ball is in their court, it is their responsibility now to come up with a solution/answer.
All these might sound good on issues that are not so urgent and important. In important cases such as above, it is vital to let the word out through forums, blogs, etc, so that the issue is taken higher priority. I hope those who are familiar with Airbnb know what kind of response the woman (whose house was burglarized) got, once she put up a single blog post on her blog (
Around The World and Back Again: Violated: A traveler’s lost faith, a difficult lesson learned).
)Thr billing dept guy said he wont resume the services until i pay the full amount and argued abt that the SOD plan was activated from feb. I told him abt the false commitment but he was still on his words. Even he was unable to get the complaint logs i made in feb. abt the problem and was still arguing :duel:I told him to disconnect my connection but he still was on same words 'Pay the amount only then...' , he offered me 250 rupees discount on late payments but i denied. I am lost as what to do next, i dont have any other ISP here 
