A
Airtel India
You remember back in March-June time-frame when Airtel automatically doubled everyone's broadband speed for free. That offer is no longer available and Airtel has cut everyone's speed by half.
I was on 512kbps before the upgrade, since last 5 months i enjoyed 1mbps because of that offer and now today i noticed that i am getting 512kbps. I called up customer care and the guy told me the reason of 512 is that Airtel has withdrawn the offer. Now all the customer will be thrown back to their original speed.
I was shocked and surprised so I called another customer care number where you get charged Rs. 0.50 per call and that guy also confirmed me that Airtel has taken off that speed. I was so angry and sad that why am I not told about it in advance. I was not communicated before making my speed half. I logged a complain and told them to send me an email about the reason of setting my speed to 512.
I got the complain number and now am waiting for a communication from them. I also asked for the other options, he gave me the only 2 options for HYD.
1mbps - Fair Usage Policy 15GB (after that 256kbps) Rs. 1099+Tax
2mbps - Fair Usage Policy 20GB (after that 256kbps) Rs. 1299+Tax
This is such a bad news to all the airtel broadband users
Suck :isorry:
Hi,
At the outset, we would like to clarify that we have not withdrawn the additional speed given to all existing Airtel Broadband Customers in April . We request you to write to [email protected] with your contact & plan details and customer complaint number to help us address the issues you are facing.
You can also visit our FAQs page for any Fair Usage Policy related queries you may have.
Regards,
Bharti Airtel India
I was on 512kbps before the upgrade, since last 5 months i enjoyed 1mbps because of that offer and now today i noticed that i am getting 512kbps. I called up customer care and the guy told me the reason of 512 is that Airtel has withdrawn the offer. Now all the customer will be thrown back to their original speed.
I was shocked and surprised so I called another customer care number where you get charged Rs. 0.50 per call and that guy also confirmed me that Airtel has taken off that speed. I was so angry and sad that why am I not told about it in advance. I was not communicated before making my speed half. I logged a complain and told them to send me an email about the reason of setting my speed to 512.
I got the complain number and now am waiting for a communication from them. I also asked for the other options, he gave me the only 2 options for HYD.
1mbps - Fair Usage Policy 15GB (after that 256kbps) Rs. 1099+Tax
2mbps - Fair Usage Policy 20GB (after that 256kbps) Rs. 1299+Tax
This is such a bad news to all the airtel broadband users
Suck :isorry:Hi,
At the outset, we would like to clarify that we have not withdrawn the additional speed given to all existing Airtel Broadband Customers in April . We request you to write to [email protected] with your contact & plan details and customer complaint number to help us address the issues you are facing.
You can also visit our FAQs page for any Fair Usage Policy related queries you may have.
Regards,
Bharti Airtel India
