Airtel fooling me,,,,

[excalibur]

this is a damn annoying problem that i am facing, please read and provide solutions,,,,

i am an airtel prepaid user and i am being charged rs. 10 every 5th day, from the last one month,,

here is the message that i get::::

you have been renewed for archie comics wap, subscription service on airtel wap, you have been charged rs. 10from-64611010

in total i have been charge rs. 70 till now,

i am not using my airtel wap services for past 5 months and not using any gprs services or airtel live from the past 5 months....

i am trying to contact the customer care but in vain, no reply
they tell me that i have subscribed for that archie services , but i have not..


please if anyone could provide the solution for this...........

 

[neevarp]

I would suggest contacting the nodal officer and seeking his help..Cant this service be stopped?

 

[syncmaster1]

just call cutomer care and ask for the problem they might have put u in some offer

 

[Motorazor143]

well, call the Nodal officer....there is no point in talking to useless customer care people..These private players try all dirty means to extract their customers hard earned bucks...duhh!:wall:

 

[madhusudhan7]

Strange, check on anyone else who might have used your mobile; especially kids.they may have visited some sites or subscribed to the service accidentally.but you may never know who pulled you up on this....but either ways airtel should help u on this....visit their store directly & have it rectified....

 

[excalibur]

well i have tried calling customer care at 121 but no response and no refunding till yet

 

[neevarp]

Try contacting the Nodal Officer like mentioned by fellow forum members.

 

[itsme_ganguly]

I had the same problem and after nearly 14 calls to customer care in 6 days, this has stopped.I was charged (hold your breath)... 2,300 rupees for this crap as value added services.:wall:Still fighting out with Airtel. Escalated it and yesterday, got a call from some guy who said he works at CEO's office... He told me that the problem will be resolved in 48 hours!fingers crossed!Note: I am a post-paid user.

 

[neevarp]

2,300/- error in billing cannot be forgiven..I hope they resolve your issue at the earliest.

 

[ghpk]

I was charged (hold your breath)... 2,300 rupees for this crap as value added services.
:wall:


Thats hell lot of money:evil:, I won't stay with such a provider once the Payment is reversed.

Most probably they'll credit your account and would not refund cash.