An Open Letter to MTNL

[kreacher10]

I know this is offtopic. How can I lodge a complaint for landline / triband from a mobile phone. My landline is dead so I can't dial 1500/ 1504.

Sent from my HERO200 using Tapatalk

Try 2XXX2198 where XXX is your exchange code from your cell phone. Of course its a paid call.

 

[nevillek]

remove the 6 hour disconnects

 

[sanke1]

Get rid of pay per mb plans. MTNL should just have 3-4 unlimited plans only. Customers will have easy choice. This would also make customer care's life easier.For example, 4 unlimited plans are as follows.256 kbps @ Rs. 249512 kbps @ Rs. 4491 mbps @ Rs. 8992 mbps @ Rs. 1499Concentrate only on these plans. Yes, initially there will be substantial loss of revenue from the extra mb people download. But the customer care and billing department will have much lesser headaches. MTNL should aim to double speeds every 1 or 2 years whenever it is feasible, to stay ahead of the competition. Training the CC staff would become much easier. Less is better.I believe MTNL are very much capable of implementing these simple but effective changes. The writing is on the wall. It doesn't take a genius to figure this out.These 4 plans can potentially demolish the competition, if any.

 

[socrates]

@sanke1 Agree 100%

 

[Sushubh]

Get rid of pay per mb plans. MTNL should just have 3-4 unlimited plans only. Customers will have easy choice. This would also make customer care's life easier.
For example, 4 unlimited plans are as follows.
256 kbps @ Rs. 249
512 kbps @ Rs. 449
1 mbps @ Rs. 899
2 mbps @ Rs. 1499

Concentrate only on these plans. Yes, initially there will be substantial loss of revenue from the extra mb people download. But the customer care and billing department will have much lesser headaches. MTNL should aim to double speeds every 1 or 2 years whenever it is feasible, to stay ahead of the competition. Training the CC staff would become much easier. Less is better.

I believe MTNL are very much capable of implementing these simple but effective changes. The writing is on the wall. It doesn't take a genius to figure this out.

These 4 plans can potentially demolish the competition, if any.

well you are looking at your own usage of the internet. not everyone needs unlimited internet. there are a few folks who have a limited need and they would prefer it at higher speeds.

let's say i am a dad whose son is in the united states. and we do video calling on weekends for an hour or so... i had rather have a 2/4mbps line with 2GB at 500 bucks than pay higher price for the same speed through the month.

that's why i have been in favor of prepaid plans based on low cost per GB of consumption. let me use it as much as i want to. do not make speed an aspect in the pricing of the package.

 

[nevillek]

well you are looking at your own usage of the internet. not everyone needs unlimited internet. there are a few folks who have a limited need and they would prefer it at higher speeds.

let's say i am a dad whose son is in the united states. and we do video calling on weekends for an hour or so... i had rather have a 2/4mbps line with 2GB at 500 bucks than pay higher price for the same speed through the month.

that's why i have been in favor of prepaid plans based on low cost per GB of consumption. let me use it as much as i want to. do not make speed an aspect in the pricing of the package.

well said

 

[sanke1]

well you are looking at your own usage of the internet. not everyone needs unlimited internet. there are a few folks who have a limited need and they would prefer it at higher speeds.

let's say i am a dad whose son is in the united states. and we do video calling on weekends for an hour or so... i had rather have a 2/4mbps line with 2GB at 500 bucks than pay higher price for the same speed through the month.

that's why i have been in favor of prepaid plans based on low cost per GB of consumption. let me use it as much as i want to. do not make speed an aspect in the pricing of the package.
Everyone does not need unlimited internet because they don't know they will need it sooner. Pay per MB is prehistoric business model. Pay per speed is the future.

Video calling is very much possible with 512 kbps plan. I have done video chat with mom & dad, who were in Mumbai on MTNL 512 kbps. Skype works so well. That's why I said, MTNL should aim to double the speeds when feasible. So in longer term, one will not have to worry about the speed.

If the price of 2 mbps limited plan is equal to 512 kbps unlimited plan and video calling works on both, why have headaches to check usage every now and then?

Or if MTNL has customers like you, they can keep a 5th plan with 0 rental and strictly pay per used MB. But this again will complicate things.

 

[Sushubh]

i just gave an example. unlimited plans are disappearing around the world. either you can continue to justify the needs to have them or you can ask for something that is more reasonable. this is the choice. i do not believe trai can enforce companies to stop FUPing their connections. no matter how we think about it.

 

[sanke1]

i just gave an example. unlimited plans are disappearing around the world. either you can continue to justify the needs to have them or you can ask for something that is more reasonable. this is the choice.

i do not believe trai can enforce companies to stop FUPing their connections. no matter how we think about it.

Unlimited plans are not exactly disappearing. With FUP of 100 - 200 GB per month, it is still fine. In this age, if one is using more than 200 GB per month, he/she needs to go out and get laid more often. Jokes aside, when web is becoming more bandwidth intensive, putting a bandwidth cap is a sign of company not coping with the present demand.

Only USA is the one going back to feudal age with their broadband scenario. But in UK, most bandwidth providers like BE, O2, BT, Virgin Media (On specific plans) have very lenient Fair Usage Policies.

No FUP is the reason, I still have faith in MTNL.

 

[Sushubh]

100-200GB is going to be nothing if services like Netflix and video on demand are to appear in India. bandwidth has to become a commodity like water and power. operators are not the ones to decide how much i should be able to use in a month. they just need to price it in such a way that everyone can afford high speed internet connectivity based on their usage.