Applying for Reliance Broadband connection in Gurgaon!

[IndianMascot]

I guess you missed it outAt the bottom of the Bill, where cheque payment details is there, it mentions your Account number is same number mentioned on top of Bill as BAN number - 1000XXXXXXXXXX

 

[Sushubh]

ah cool.

i mentioned that number in my mail to reliance customer care. lets see how they respond.

I have just received a bill for the connection that I never received.

Here are the details

Billing Account Number: 100000118176162
Account Number: 100117202844


Since the connection was never activated, kindly cancel this bill in my name.

Sushubh Mittal
Gurgaon

 

[Sushubh]

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret the inconvenience caused to you.

In response to your e-mail regarding "Pending Installation and Billing Issue", kindly note that we have escalated your issue to the concerned department who will look into this matter and get in touch with you at the earliest.

Regards,

Kulvinder Kaur
Customer Care
Reliance Communications Ltd.

 

[gaurang08]

Yes they keep escalating the complaint and nothing happens ...

 

[Sushubh]

nothing seems to be going well for me. eh? called up reliance broadband customer care. the dude was about to tell me what to do with this problem when stupid airtel dropped the connection. i would have to go through the entire thing once again. seriously annoyed with airtel right now.

 

[IndianMascot]

its gonna be quite hectic now !!!

 

[Sushubh]

last couple of weeks have turned into a disaster. and it is not stopping. shit is happening on an hourly basis for me nowadays.

 

[IndianMascot]

I once again need to confirm. Is reliance Broadband connection installed at you location or not .

 

[Sushubh]

ok here is a TLDR... I applied for a Reliance connection because Airtel backend was down and they needed a month to process my plan change request. I applied on Friday. I was told that it would be done by Monday morning. I waited till Monday afternoon and got worried. Decided to cancel the request. Canceled the check payment from my online banking. The dudes arrived late night. I told them to leave as I no longer wished to get that connection. Since the check was canceled, they have now sent me a 1500 bill. And I am not sure if they would add another 999+taxes to it next month. Basically, I never got the connection but I am getting bills for it.

 

[IndianMascot]

Okie. So, now you have to directly approach Higer level escalations like Nodal, Appeletite and even Chairman's Office where no one will dare to reply you with above kind of mailer.