merabharathmahan
Newbie
Hi,
My Connectivity ID is 1105753581 with Tikona & I am from Chennai with a 6 month plan already being taken.I was their customer for the past 2 years. The past 1 year has been very very horrible. A best example is the past two weeks where I have been getting No Internet or a 1 MBPS instead of the promised 4 MBPS.
The Call centre staffs have a standard set of responses.
1. Problem with Roof top device
2. Roof top device connected to a different server
3. Local server down.
I have asked them to send a person to check the issue, but they insist that their online team will check it & get it resolved in 24 hours.
There is an apellate but nothing happens. You get an auto responder from [email protected] and then after a few days another call centre person calls up.
NOTE: Tikona do not have their own service team they have outsourced it(atleast in chennai). So, i strongly doubt that they are not sending a representative to avoid charges. Their own forum is flooded with Negative reviews. The representatives resolve small issues & shamelessly ask us to comment on the Forum.
Regards,
S.K
My Connectivity ID is 1105753581 with Tikona & I am from Chennai with a 6 month plan already being taken.I was their customer for the past 2 years. The past 1 year has been very very horrible. A best example is the past two weeks where I have been getting No Internet or a 1 MBPS instead of the promised 4 MBPS.
The Call centre staffs have a standard set of responses.
1. Problem with Roof top device
2. Roof top device connected to a different server
3. Local server down.
I have asked them to send a person to check the issue, but they insist that their online team will check it & get it resolved in 24 hours.
There is an apellate but nothing happens. You get an auto responder from [email protected] and then after a few days another call centre person calls up.
NOTE: Tikona do not have their own service team they have outsourced it(atleast in chennai). So, i strongly doubt that they are not sending a representative to avoid charges. Their own forum is flooded with Negative reviews. The representatives resolve small issues & shamelessly ask us to comment on the Forum.
Regards,
S.K