i am from Bangalore using Airtel landline + phone scheme 80 Gb @ 8 mbps and FUP 512 kbps.
took the connection one year ago. every month on 4th week some obstruction happens to internet and i had to call CC and they tell me lot of stories like development work going in my area or disconnections due to traffic etc.
if i give phone to safe custody (temporary disconnect) when i go out on tour for 15 days or 20 days, i call them when i return to request removal of safe custody. after they give back connection, exactly on same date of next month , the connection revert backs to safe custody again without notice. CC people say i given to safe custody again. my arguments and their sorries go on for 2 days to get back connection working.
a new technique they recently developed. i dont know what to call it a stupid programming or intentional annoyance. i pay bills online usually before due date. from last 3 months , as soon i pay bill, i get sms and mail that i paid bill successfully. right after 2 days my internet connections blocks again showing their airtel logo with message " dear customer , you connection blocked due to non payment" and it shows all south indian states phone numbers of Airtel to contact.
again i start argument with CC, they say my dues are cleared but there is some issue from backend server. sometimes they say my traffic used 100% so that message comes. i dont get that what is the relation between 100% usage and non payment of bills. because i paid already.
they always say any problem will rectify in 24 hours but they easily take 2 to 3 days for all these issues. every month ends with arguments with CC and their local office to which i have to spend time , phone calls and travelling.
I sent this whole story to a zonal officer in mail , but mail server at the point rejected it and it came back.
this is all about the pathetic airtel broadband with phone line connection in Bangalore , JP Nagar 1s phase.
took the connection one year ago. every month on 4th week some obstruction happens to internet and i had to call CC and they tell me lot of stories like development work going in my area or disconnections due to traffic etc.
if i give phone to safe custody (temporary disconnect) when i go out on tour for 15 days or 20 days, i call them when i return to request removal of safe custody. after they give back connection, exactly on same date of next month , the connection revert backs to safe custody again without notice. CC people say i given to safe custody again. my arguments and their sorries go on for 2 days to get back connection working.
a new technique they recently developed. i dont know what to call it a stupid programming or intentional annoyance. i pay bills online usually before due date. from last 3 months , as soon i pay bill, i get sms and mail that i paid bill successfully. right after 2 days my internet connections blocks again showing their airtel logo with message " dear customer , you connection blocked due to non payment" and it shows all south indian states phone numbers of Airtel to contact.
again i start argument with CC, they say my dues are cleared but there is some issue from backend server. sometimes they say my traffic used 100% so that message comes. i dont get that what is the relation between 100% usage and non payment of bills. because i paid already.
they always say any problem will rectify in 24 hours but they easily take 2 to 3 days for all these issues. every month ends with arguments with CC and their local office to which i have to spend time , phone calls and travelling.
I sent this whole story to a zonal officer in mail , but mail server at the point rejected it and it came back.
this is all about the pathetic airtel broadband with phone line connection in Bangalore , JP Nagar 1s phase.
