I got the box and since no engineer showed up, I connected it myself. It was simple since I already have Tata Sky+ and there was a splitter connected to the wire coming from the dish. So the box is turned on, I can see the list of channels, I can see the 4 HD channels listed (ESPN, Disc, NG, Showcase) but I can't see anything as it asks me to recharge before watching. Will try to contact customer service to see if they can activate it over the phone.