MTNL Delhi Broadband not Working for fifteen days - MTNL Officials say DP or Cable problem - recurrent issue

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With MTNL they have a rule that if the line is dead for 'X' number of days then you get a rebate. Please check their website for the exact number as I cannot remember it now
 
@socrates
True. Line down surely would have reduction in rental for those number of days as long as a complaint is registered. I have got reduction is rentals for just internet being down for 1-2 days. The number of days are counted as the number of days between the date registered the complaint to the date you get a complaint resolved call "Saar line chalu hua? kuch problem hai?"
 
socrates said:
With MTNL they have a rule that if the line is dead for 'X' number of days then you get a rebate. Please check their website for the exact number as I cannot remember it now
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Thank you for the suggestion. I will definitely apply for the rebate. However, whom do I write or call to get the rebate in the bill for number of days the Broadband and Phone did not work and what proof can I give them?

And BTW they rectified the problem after submitting the grievance on pgportal after three weeks. There are still line issues due to which the ADSL becomes unstable. But these, I believe, would also hopefully be rectified soon.

However, it is surprising that I did not get any reply on Twitter to my Tweets to @manojsinhabjp, #mtnlseva, @MTNLOfficial @DOT_India and @DelhiMTNL with my issues. I wonder why?
 
demonicult said:
@socrates
True. Line down surely would have reduction in rental for those number of days as long as a complaint is registered. I have got reduction is rentals for just internet being down for 1-2 days. The number of days are counted as the number of days between the date registered the complaint to the date you get a complaint resolved call "Saar line chalu hua? kuch problem hai?"
Click to expand...

I have received a bill for MTNL Broadband and landline for all the days of February even for those when there was no service. As you mentioned earlier that I can a reduced bill now - so what do I need to do to avail that reduction in the bill amount. Please guide.
 
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