mgcarley
Founder, Hayai Broadband
I know you are right but, the thing is do you really expect a mediocre person to know all this technical aspects of a service?
Isn't it companies responsibility to clear all this things before the customer, or at least provide proper terms and conditions?
I am just arguing with an aaam admi perspective.
I also agree with you on this, but I think that a typical torrent user can understand if everyone uses torrents, his speed will slow down too, and more to the point many of the 3G users probably understand this as well, since I think it's still at a fairly early stage of adoption in India, and most of the customers upgrading to 3G are probably doing it for a reason.
Of course, there are other typical customers who have 3G who don't understand really what it is and why they need or have it - all they do is make calls, send SMSes and MAYBE some light data usage... but then these customers are finding anyway that their quality of service has degraded despite them being relatively light users of the network, and just assume that BSNL is shit - and this isn't good for BSNL.
If it were me and I was as large as BSNL, I'd probably have in my ToS that applications such as bittorrent are outside of the scope of what the network is obliged to provide, and so traffic management would be in place. At the same time, I don't think this would help much - in my experience, a large percentage of people don't read their paperwork.
What's a provider to do?
The options are either: crap speeds and unlimited usage or decent speeds with FUPs. BSNL chose the former at first but has now moved to the latter. All I'm saying is that I understand why - it's a good thing from the quality perspective, but of course, for customers it can look to be a bad thing. But that again comes down to how one should use the network.
If wired connections in India were better, 3G would work better because it would supplement the wired connection. But to achieve this, there's also another small obstacle: it would require a small change in many people's thinking - "why should I pay for 2 internet connections?"
It might make sense to me as to why, but not to many others.
Isn't it companies responsibility to clear all this things before the customer, or at least provide proper terms and conditions?
I am just arguing with an aaam admi perspective.
I also agree with you on this, but I think that a typical torrent user can understand if everyone uses torrents, his speed will slow down too, and more to the point many of the 3G users probably understand this as well, since I think it's still at a fairly early stage of adoption in India, and most of the customers upgrading to 3G are probably doing it for a reason.
Of course, there are other typical customers who have 3G who don't understand really what it is and why they need or have it - all they do is make calls, send SMSes and MAYBE some light data usage... but then these customers are finding anyway that their quality of service has degraded despite them being relatively light users of the network, and just assume that BSNL is shit - and this isn't good for BSNL.
If it were me and I was as large as BSNL, I'd probably have in my ToS that applications such as bittorrent are outside of the scope of what the network is obliged to provide, and so traffic management would be in place. At the same time, I don't think this would help much - in my experience, a large percentage of people don't read their paperwork.
What's a provider to do?
The options are either: crap speeds and unlimited usage or decent speeds with FUPs. BSNL chose the former at first but has now moved to the latter. All I'm saying is that I understand why - it's a good thing from the quality perspective, but of course, for customers it can look to be a bad thing. But that again comes down to how one should use the network.
If wired connections in India were better, 3G would work better because it would supplement the wired connection. But to achieve this, there's also another small obstacle: it would require a small change in many people's thinking - "why should I pay for 2 internet connections?"
It might make sense to me as to why, but not to many others.