here's my shocking BSNL story.for last few months, my BSNL BB was not working during power cuts, as local area exchange was having some gen-set problem, then few days later starts
DNS server not responding, being in small town, it was hard to contact top authorities and request support, they usually sent someone to I think reboot or reset some stuff in a tower room (never seen from inside) but it always took whole day, or if its Saturday, no hope till Monday.later the outage went horrible, BSNL down for 8 hours or so, I purchased a bsnl 3G sim and voda postpaid to keep my living online.Couple of months backs, BSNL started giving nightmares, with in seconds of power cut the connectivity was lost, later it went more worse, didn't worked even after power restore, you guys must be thinking what place it is, its uttar pradesh and a town called allahabad.Since last week or so, the BSNL BB was completely offline in my area, no matter you have power or not, it was just dead, stupid modem showing lights, but no blinks, i am sure you understand blink L.E.D. means data transfer.after not less than 50 calls I got an answer that write a written complaint to GM, and then get it signed by many users of your area then only it would get repaired, as battery bank in BTC or whatever it is, gone kaput, WHAT THE HELL.I just gave up on those guys and didn't even turned on the modem for a week or so, as its a pain to do all the troubleshooting alone, in fact i did tried knocking a few doors and people were staring at me like I was one who lead to this outage.HELL, do i look like a robber or a hacker or eve-teaser etc, I decided to STOP complaining and live on wireless.All this even when I personally knew the former GM and made a verbal complaint, and he said it would take sometime to arrange everything in a required process, but my bad luck he got transferred while he was processing all the stuff, but now i was fed up and made up my mind, i am not fighting alone anymore. I called up a few people and visited a few govt. offices of my area and informed them about whats going on including 2 Hon’ble Judges.only place i felt was suffering from this was electricity dept. sub-station which needed connectivity to their main server to fetch bills or other stuff.I stopped complaining and its only yesterday when i think I found that stupid modem blink again.I am still not sure, whether this is a permanent solution(batteries replaced) or its just pressure from those big shots, but It feels like heaven on 2mbps now...Will try to check about batteries and would update this thread for sure.So moral of the story is, BSNL is always going to have a lethargic effect when it comes to resolution no matter how hard you try.let all those 3G players start ticking, I am sure this provider is going to have a tough time as the private players won't let outage happen while nobody is in hurry at BSNL, be it hours, days, weeks EEEKKK