I have kept my BSNL broadband and tolerated it for the last eight years in spite of the terrible lines and customer service in the hope of such awesome plans one day. Even now, I have been using Jio for the last three and half months and almost did not use my BSNL broadband still kept it in the 675 ULD plan in the same hope. It seems my years of patience is finally showing some results, and my dream of decent broadband plans is coming to realized.
However, the main problem still lies in the quality of BSNL lines and customer support. Even in the last 3 and half months (when I am using Jio and not BSNL), the DSL lights are always unstable, and the phone is very noisy. I even called up the lineman perhaps twice during this period (and he took money every time as usual), yet the lines never got fixed properly (sometimes temporarily for a day or two after which the problems started again).
I am very hopeful of BSNL, but the quality of lines is just terrible to be very honest. I would love to see a day when BSNL does not give terrible noisy lines anymore, and my internet works stable. I like the browsing and overall browsing performance of BSNL especially to websites and servers outside India. Their network is perhaps more optimized than Jio as I have mentioned in many Jio threads in the past three months. But one thing which I have seen with Jio and like it very much (in addition to their awesome speeds) is that there have been almost no disconnections at all when I am doing something. BSNL
ADSL broadband lights go out like 20 times or more per day over all these years (and especially in the last 3-4 years) which irritates me like anything. If you are doing something important and the internet goes out continuously, it disturbs the concentration on the work. If only BSNL could fix their lines and customer service, it would have been great. And I believe that they should gradually shift the lines to FTTH now instead of ADSL. In the case of ADSL, weather also plays a large part I suppose. My internet stops working when there is rain, wind, winter, sun or anything else. Perhaps that could be fixed if they used FTTH. I have requested the SDO to start FTTH in my road for the last four years or so (I have been as high as the 3400 or so plans in between too) but he said that was not possible. Hope the BSNL higher management also starts replacing their ADSL lines with FTTH in the long term.
I am still hopeful and keeping my fingers crossed as always. Gradually, the worst period seems to be getting over when there were almost no new plans or limit changes for nearly 5-6 years in between (2009-2014 or so). Things have been changing fast in the last two years compared to the stagnancy of the previous years. Not sure whether we should thank BSNL or Modi govt. instead, as it seems to change as part of Digital India. BSNL would have a huge increase in customers this year too. I am just hoping that they improve their lines somehow. They are going on the right path otherwise.