I don't think so. Watch a youtube video on how to fix and try It for yourself or else call the technician. He might fix it or just go to local computer shop and buy a new one (easiest way).
well if you know where to find installation folks, just chat with them and ask if your issue requires official complaint or they can handle it directly.
1stly get the specifications of ur existing LAN cable...if it's cat5 then u can upgrade to cat6 cable...it will give better speeds..u can buy online itself..
Or
Go to any CCTV installer and tell him to fix it...they have required tools..or even u can buy from him if u want..
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