Daily Internet Drops Like Clockwork – ISP Says It’s Fine, But It's Not!

  • Thread starter Thread starter windyglaze
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You can get Airtel Airfiber/Other local ISP as a backup connection when hathway goes down. Go for their base speed plan.
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I’ve definitely considered getting Airtel AirFiber or another local ISP as a backup, but right now, one of my family members is giving their board exams, so setting all this up would be a bit too much at the moment. Once things settle down, I’ll seriously look into it.

In the meantime, is there absolutely no final workaround I can try from my end to stop these daily disconnections? And if I do decide to terminate Hathway, is there any technical explanation I can give their engineers so they at least acknowledge the issue? I have taken pictures of the times the internet turns off in the modem (ONT + Wi-Fi) as proof.
 
I could try asking the local ISPs for a static IP, but honestly, their network quality worries me. Do you think paying for a static IP from them would actually help, or would I just be throwing money at another unstable connection?
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Depends on local ISP tbh. I have only used Airtel and their connection has always been solid. If you know someone using that ISP you can try and ask for their feedback.

But honesty Hathway might probably be the best for you. In my previous apartment we had Airtel, Act and Hathway. Hathway rarely had issues and even when they did they were fixed them in a day or two.
 
Depends on local ISP tbh. I have only used Airtel and their connection has always been solid. If you know someone using that ISP you can try and ask for their feedback.

But honesty Hathway might probably be the best for you. In my previous apartment we had Airtel, Act and Hathway. Hathway rarely had issues and even when they did they were fixed them in a day or two.
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Yeah, I agree—Hathway is actually quite stable for the most part. The only real issue is this 24-hour blackout for a couple of minutes every day, which gets really frustrating.

Is there anything I could check or provide that might help someone understand why this is happening? Logs, settings, or anything else?
 
Is there anything I can provide that might help solve this issue?

I can't attach any screenshots of my router. Can anyone guide me how to do it?

Sorry, I am new here. Any help would be greatly appreciated.
 
I don't think you could do anything from your side. It's highly possible they've setup DHCP to renew lease every 24 hours.
 
@warpspeed But shouldn’t DHCP lease renewal be seamless instead of cutting off the internet for a couple of minutes? When local devices renew their leases, it usually happens without any noticeable interruption—unless I’m missing something (please correct me if I’m wrong).

I’ve already reported this issue to Hathway multiple times—shared pictures, showed it to their engineers—and all they ever do is replace the router. And honestly, the replacements don’t seem new, just recycled ones. Needless to say, it hasn’t fixed anything.

There’s also another shady thing I experienced with Hathway. I had disconnected one of their connections a while back, but last month I got an SMS confirming activation and recharge for that same account, on my number. It’s like they gave that connection to someone else without updating their system properly. When I log into my Hathway portal, I still see two accounts available for recharge under my name. I haven’t faced any trouble yet, so I haven’t contacted customer care—but it does seem suspicious.

Would really appreciate any help or insights on all this hotchpotch. Thanks a lot!
 
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