i got a dose of (not "from") the runts at the helpline, the type that try to hide their fake accents through speaking fast - they're so good that it becomes hard to understand what they're saying.but that was just the beginning."your plan is home699plus""you will get a guaranteed speed of 64kbps i.e. 8k/s""the plan specifies 'upto' 128kpbs"this, after a week of 10-12k/s scumminess. something really really shady is going on.