No that is not the problem. The internet goes off at random times. What you are saying sounds like they intentionally turned off the server after 12 am and turned it back on in the morning. And as far as calls are concerned, you can call customer care 24*7. They've sometimes even picked up my calls at 2 am.
Excitel Broadband in Delhi
- Thread starter igloo
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No that is not the problem. The internet goes off at random times. What you are saying sounds like they intentionally turned off the server after 12 am and turned it back on in the morning. And as far as calls are concerned, you can call customer care 24*7. They've sometimes even picked up my calls at 2 am.
Hardeep Singh
Enthusiast, Analyst, End Customer
Been using the 20mbps internet/50mbps peering plan for 6 months now. The service works well overall, there are downtimes but usually get resolved soon.
My only problem is lack on any kind of centralized customer care. My local provider turns off his phone around 10 PM and then if something goes wrong, there is no support till 10 AM in the morning. The centralized number has an annoying IVR and nobody ever picks up the phone.
My only problem is lack on any kind of centralized customer care. My local provider turns off his phone around 10 PM and then if something goes wrong, there is no support till 10 AM in the morning. The centralized number has an annoying IVR and nobody ever picks up the phone.
We have fixed our Customer Care reachability issue and we are now having toll free number available at 1-800-419-0616
Try it!
Try it!
i have stopped calling your toll free number. my previous experiences were generally awful. on every call i have to go through the same route... restart router, take out ethernet cable put it back, login to backend and check password and so on. i understand that this could solve the problem in some cases. but they would just not accept that the connection just stopped working because of some issue in the backend. so i just file a complaint on the app (which itself is a mess as you would probably already know) and wait. if it is down for more than 15 minutes, i call the local lco who by some miracle is a super polite guy.
dunno. if they had launched in your area, you would have seen their brochure everywhere. excitel brochures are stuck on all pillars in my locality. they drop it inside my house every day. i even got a call 3-4 days ago! the guy asked me that i had shown interest in getting connected. this when i was already connected for almost a month.
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