Excitel Broadband: Internet goes down repeatedly. Starts working on shaking ethernet cable.

S

Shivam255

Messages
101
Location
NA
ISP
Siti Broadband
hey guys
I'm facing a really strange issue from quite a while now with my broadband connection from Excitel. it sometimes start disconnected again and again it or it will just disconnect and won't connect back. now here comes the strange part -- i have found a temporary fix for that i.e. if i just take the direct cable that is coming from their end and just shake it a bit and plug it back in, it starts working again and it keeps working for like 5-9 hrs sometimes even more then 24hrs but then again it would disconnect and i will have to take that cable out and shake it so that it would work again.
has anyone ever faced this strange issue with Excitel ?
what do u guys suggest what should i do ?
 
if disconnecting cable from your router and then reconnecting works. Ask you local cable guy to cut and properly punch the ethernet cable.

there should be some major packet loss with your connection if you cable is not properly punched, check ping stats .
 
@Smh i just checked its still same old 3 %, so do u still think it could cable punching problem and unfortunately i don't who my LCO is so do u think call customer care would work ?
They somewhat irritating in my opinion.
 
it's possible that water has entered the ethernet cable :P
this used to happen with sify broadband.
try checking the connector and see if it feels moist.
just speculating.

once a sify user posted a video of water dripping from the ethernet cable on this forum.
 
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