Existing subscribers of Reliance Jio Fiber: Have you been upgraded to new truly unlimited plans?

[socrates]

Still asymmetrical for me & no reply to my Twitter post

 

[mikrotik]

So home visit is scheduled for 10am - noon. Hold on tight guys. I will let you know the outcome. If there is a positive outcome, be ready to face interesting CC replies and retrying.

 

[Xyphoros]

How will a home visit fix a mess of their database at the server end?

 

[bigman91]

So used up all my previous data, and currently running on the new 3.2tb data. Rebooted router. Same old speeds, asymmetrical.
Looks like they'll only start with new plan.

Did you contact Jio cc about this ?

 

[mikrotik]

I have very low hopes. They do have access to backend and NOC team as well.

 

[Sha'kir Kh'an]

Did you contact Jio cc about this ?

dude, they even don't know what they are doing at CC I requested an engineer for the wiring issue and someone put my request on hold when I asked to talk to the team leader or Incharge they always say they can't do that. That's the very CC support for you.

 

[Xecuter]

So home visit is scheduled for 10am - noon. Hold on tight guys. I will let you know the outcome. If there is a positive outcome, be ready to face interesting CC replies and retrying.

Wait so you said you are not getting more upload speed than usual and they were like "that's unusual, maybe a home visit is needed"

 

[bigman91]

dude, they even don't know what they are doing at CC I requested an engineer for the wiring issue and someone put my request on hold when I asked to talk to the team leader or Incharge they always say they can't do that. That's the very CC support for you.

There has to be a local rep who can get u in touch with a service engineer.
Tip - get a hold of their contacts when they do come.

 

[f3rmion]

So I contacted the JIO technical head in my city citing about the symmetric speed issue and he informed me that currently, not only the newer plans are not being enforced, but they are also unable to activate any new connection as they are facing some trouble updating stuff in backend, The ISO team (whatever that means) has been working on this issue for the past 3 days and hopefully it will be resolved today.

 

[alekhkhanna]

Did you contact Jio cc about this ?

No. I don't want to raise my BP on weekends.