Finally applied to beam telecom broadband

[ranjitbhar]

Nothing much Dhiru I opened one more ticket and after a day go an automated SMS that my problem is resolved almost all of the sites which are based in the US are giving problems, difficult to get a stable stream for US based sites tops out at around 1.5 Mbps if it manages to connect most of the times its just around 300 - 600 kpbs even my friend who uses beam is facing similar issues and beam says everything is fine from there end. (My friend know some top guys in the Beam management I hope they listen to him).

I hope some one from beam takes a look at this thread, here are the speedtest.net results taken on Sep 22, 2010 time 8:12 AM

Mumbai Server
https://www.speedtest.net

Delhi Server
https://www.speedtest.net
Download speed is good, but upload is a problem

USA, New york
https://www.speedtest.net

USA, TX Dallas
https://www.speedtest.net

The funny thing is that when the problem starts which is around 80% of the time these days even the speedtest.net to Mumbai server becomes painfully slow normally its around 40-60ms and when the problem starts its goes to around 600ms, and I don't what beam did but the upload speeds have gone very slow all through the day on every server / site I tested, I do think its a major routing problem. As far as support Its now looking like an Govt agency they are just denying there is a problem will see how it goes but if it doesn't solve by the month end I would have to downgrade this connection.

 

[surana4u]

From my experience BeamTele is really not very professional organization. I am using this since around 1.5yrs their plans are cheap but once you stuck at a problem it may cost you dearly. There is a system of Tickets to address complaints and funnier part is that their status gets converted to resolved even without resolving them and when you call support they will again give you a new Ticket number and you may end up getting lot of tickets for same complaint. So my serious advice is to have backup plans rather than just relying on BeamTele.

Nothing much Dhiru I opened one more ticket and after a day go an automated SMS that my problem is resolved almost all of the sites which are based in the US are giving problems, difficult to get a stable stream for US based sites tops out at around 1.5 Mbps if it manages to connect most of the times its just around 300 - 600 kpbs even my friend who uses beam is facing similar issues and beam says everything is fine from there end. (My friend know some top guys in the Beam management I hope they listen to him).

I hope some one from beam takes a look at this thread, here are the speedtest.net results taken on Sep 22, 2010 time 8:12 AM

Mumbai Server
https://www.speedtest.net

Delhi Server
https://www.speedtest.net
Download speed is good, but upload is a problem

USA, New york
https://www.speedtest.net

USA, TX Dallas
https://www.speedtest.net

The funny thing is that when the problem starts which is around 80% of the time these days even the speedtest.net to Mumbai server becomes painfully slow normally its around 40-60ms and when the problem starts its goes to around 600ms, and I don't what beam did but the upload speeds have gone very slow all through the day on every server / site I tested, I do think its a major routing problem. As far as support Its now looking like an Govt agency they are just denying there is a problem will see how it goes but if it doesn't solve by the month end I would have to downgrade this connection.

 

[mgcarley]

I hope some one from beam takes a look at this thread, here are the speedtest.net results taken on Sep 22, 2010 time 8:12 AM

Mumbai Server
https://www.speedtest.net

Delhi Server
https://www.speedtest.net
Download speed is good, but upload is a problem

USA, New york
https://www.speedtest.net

USA, TX Dallas
https://www.speedtest.net


There are frequently connectivity issues/slowdowns between Chennai and Mumbai - my speedtests often more than HALVE between Chennai/Mumbai and Delhi/Mumbai from the same connection abroad. Hyderabad, being right in the middle, probably experiences the same.

Your US speedtests are to be expected - I'm on a 16mbit/s line right now, I get 13-14 in NZ/Australia, 10 to Singapore, between 6-8 to the USA and 1-2 to Mumbai, 2-4 to Delhi... and 2 to Karachi - and even then, my results can vary dramatically depending on the time of day. For example, it's now 5am in India so I get good speeds to Delhi and Mumbai...

https://www.speedtest.net
https://www.speedtest.net
https://www.speedtest.net

https://www.speedtest.net

https://www.speedtest.net

https://www.speedtest.net
https://www.speedtest.net

https://www.speedtest.net
https://www.speedtest.net

https://www.speedtest.net

https://www.speedtest.net
https://www.speedtest.net



And yes, your upload speed is a big problem. That needs to be checked.

---------- Post added at 05:13 AM ---------- Previous post was at 05:01 AM ----------

And FYI, Dallas TX SUCKS for me right now, but Austin and New York are quite rockin':
https://www.speedtest.net
https://www.speedtest.net

https://www.speedtest.net

https://www.speedtest.net

 

[ranjitbhar]

Thanks mgcarley for the test results my problem is that when an ISP cannot provide even 30% of the throughput then its a problem and when they do not want to admit there is a problem its even a bigger problem! I think so beam has restricted the upload speeds coz I used to get uploads at around 3 Mbps and see now

The other thing I wanted to share is that I was with airtel for a long time and for some time on their 4 Mbps connections and I used to get around 3 - 3.5 Mbps even with US based server 90% of the time so yes if I compare the quality of the connection with my experience with airtel beam at this point sucks really bad, with airtel during all the time I had the connection I never had to call up support regarding any speed issues and with beam nowadays it's like a lottery ticket every morning you might get good speeds but after a few hours its will slow down to a point of frustration.

Here are the test results done on 24 Sep at 8:55 AM IST

https://www.speedtest.net

https://www.speedtest.net

https://www.speedtest.net

https://www.speedtest.net

https://www.speedtest.net

https://www.speedtest.net

In India

https://www.speedtest.net

https://www.speedtest.net

 

[mgcarley]

Thanks mgcarley for the test results my problem is that when an ISP cannot provide even 30% of the throughput then its a problem and when they do not want to admit there is a problem its even a bigger problem! I think so beam has restricted the upload speeds coz I used to get uploads at around 3 Mbps and see now


What you seem to fail to realize is that the internet is a complex series of cables, routers and peering points. Beam can hardly have any control over what happens between their network and any in the USA. I was surprised to see that I got 10mbit/s to Austin this morning - usually I would get 5 or 6. Honestly, I think I got lucky on that particular test. Sometimes I get even less to places that are closer (3 or 4mbit/s to San Jose or Honolulu) - this is even more pathetic when you notice that there is NOTHING except empty sea between NZ and Honolulu, and that is, in fact, the next stop for US-bound traffic from NZ.

The other thing I wanted to share is that I was with airtel for a long time and for some time on their 4 Mbps connections and I used to get around 3 - 3.5 Mbps even with US based server 90% of the time so yes if I compare the quality of the connection with my experience with airtel beam at this point sucks really bad, with airtel during all the time I had the connection I never had to call up support regarding any speed issues and with beam nowadays it's like a lottery ticket every morning you might get good speeds but after a few hours its will slow down to a point of frustration.


Bharti-Airtel has been investing very heavily in international infrastructure over the past 4-5 years and now has significant amounts of it's own capacity from India to Singapore and even onward to the USA. Tata has been largely stagnating for the same time period. Unfortunately for you, Beam buys pretty much 100% of it's traffic from Tata, so your US-bound traffic goes on to Tata's long-haul network which goes to Singapore (the end of the line for Tata's main cables: SMW4 and TIICS).

If you get decent speeds to Singapore and crap speeds to the USA, it's probably not your ISP, and probably not even specifically Tata (and definitely not a *capacity* problem, although *lit* capacity may be insufficient for some reason) - it's likely that somewhere along the line, Tata is not purchasing enough capacity or peering capacity on *someone elses* network for US-bound traffic (Tata favours CDNs).

There could be a myriad of reasons for your US traffic being slow, but unfortunately your ISP is providing you with a "more than sufficient" connection, as it does achieve pretty close to the 4mbit/s (that is, "more than sufficient" if we go strictly by the regulations and not by expectations).

 

[Sushubh]

RIP Ted Stevens.

 

[ranjitbhar]

What you seem to fail to realize is that the internet is a complex series of cables, routers and peering points. Beam can hardly have any control over what happens between their network and any in the USA. I was surprised to see that I got 10mbit/s to Austin this morning - usually I would get 5 or 6. Honestly, I think I got lucky on that particular test. Sometimes I get even less to places that are closer (3 or 4mbit/s to San Jose or Honolulu) - this is even more pathetic when you notice that there is NOTHING except empty sea between NZ and Honolulu, and that is, in fact, the next stop for US-bound traffic from NZ.

Mgcarley I do know a bit about internet in my 12 years IT carrier I was a network admin for 2 years and I do know you cannot control all the variables there are too many things that can go wrong, you pointing out that Beam gets its bandwidth from TATA (I guess that was VSNL earlier correct my if I am wrong) and they had bad peering compared to Airtel is a new thing, do you have an idea where BSNL gets its bandwidth from coz I also have a BSNL connection and I get great speeds 1.6 - 1.9 Mbps to servers based in the US and its a 2 Mbps connection.

BTW beam was very stable today and its seems like the upload problem is also fixed, I am just keeping my fingers crosses and hope it stays this way.

At around 7:50 pm IST
https://www.speedtest.net

Delhi server is showing great speed and most of the site which are hosted in India are loading super fast.

https://www.speedtest.net

Looks like the mumbai speedtest.net servers are having some problems as it too low and from Hyderabad Mumbai is nearer, the server based in the US are still a mixed bag but much better than the last few days.

 

[mgcarley]

Mgcarley I do know a bit about internet in my 12 years IT carrier I was a network admin for 2 years and I do know you cannot control all the variables there are too many things that can go wrong.

Wouldn't have guessed.

you pointing out that Beam gets its bandwidth from TATA (I guess that was VSNL earlier correct my if I am wrong)

Correct. The same info could be got from a traceroute.

and they had bad peering compared to Airtel is a new thing


Speculation on my part based on knowledge of submarine cable systems and who owns what.

do you have an idea where BSNL gets its bandwidth from coz I also have a BSNL connection and I get great speeds 1.6 - 1.9 Mbps to servers based in the US and its a 2 Mbps connection.


BSNL buys from everyone: mostly Tata (2 separate Tata enterprises, including GlobeInternet which is basically Tata's US operations). They also buy from Savvis (USA), Global Crossing (US), Cable & Wireless (UK), Level3 () and NTT (Japan/USA), but these are actually supplied on Bharti cables (both Savvis and CW), and Tata (Global Crossing/GBLX). NTT's traffic could be delivered by either Bharti or Tata, more likely the latter, and Level3's traffic could be delivered by Bharti, Reliance OR Tata. There is also some actual Reliance and Bharti traffic mixed in there but the total amounts aren't more than 4% of the total, and this may only be peering.

Beam, on the other hand, has a single route through a single link through Tata to GlobeInternet and zero peering whatsoever, and I suspect it's the apparent lack of alternate routes that causes Beam performance to the USA to not be as good.

Interestingly, MTNL buys most of it's bandwidth from Bharti. I think I may have once misread the AS-number of it's upstream peers and thought it was Reliance: consider this a correction

 

[asifnasar]

how much did u pay for the installation ?

 

[ranjitbhar]

Hi msingh Yes there are some problems and finally they agreed that there are some backend problems and it might be rectified by monday evening so keeping my fingers crossed.Asif I think so the installation was Rs 750 and in addition they take one month rental as advance.