First Person Who Really Enoyed the Freedom MNP!!!??
- Thread starter ammu
- Start date
- Replies 88
- Views 28,116
esumitkumar
Newbie
I think noBODY yet 
Nishant
Staff member
MNP was implemented across india on 20th. As per the guidelines it takes around 8 days for the process to complete. I guess we'll have to wait couple of days more for someone to share his experience. Or atleast someone from Haryana who is a member of IBF to post his comments.
BTW, saw in a newspaper that people who have used MNP are facing call drop issues.
---------- Post added at 12:17 PM ---------- Previous post was at 12:14 PM ----------
Customers complain of call drops on MNP line
Find It Hard To Port To Other Networks Even As Telcos Enter Slanging Match
Kalyan Parbat & Joji Thomas Philip KOLKATA| NEW DELHI
MOBILE number portability got off to a rocky start as customers complained they were unable to change service providers and telcos accused rivals of unfairly hanging on to top clients. Customers queuing up to switch operators without a change in cellphone numbers were told ‘servers were down’ or there were technical glitches that prevented quick action on their request to desert existing service provider.
Airtel customer SK Ghosh has been sending a text message for two days only to get a terse reply: ‘Invalid entry’. ET spoke to a cross-section of customers across the country. All of them faced similar hurdles. The response from another service provider for a subscriber in West Bengal was: ‘No default configured’.
Vodafone Essar said customer helplines were awash with complaints from angry subscribers of rival networks complaining their requests to make a switch fell on deaf ears. The telco, majority owned by UK’s Vodafone Group, plans to take up the issue with sector regulator Trai.
“We are getting complaints from customers who want to port in to us that they are not getting the unique porting codes (that helps a customer switch) from their existing service providers or there is a delay,” Samaresh Parida, Vodafone Essar’s Director (strategy) told ET.
CONNECTION ERROR
“ We’re getting complaints from customers that they are not getting the unique porting codes or there is a delay in the process”
Vodafone Essar strategy director Samaresh Parida
“ RCOM helplines have received umpteen complaints from Vodafone and Airtel customers that their SMS requests were not being accepted”
RCOM president (marketing) for wireless business Mahesh Prasad
“ These are baseless allegations. There may be some technical issues, but we should not jump to conclusions. No service provider can block customers from shifting”
Bharti Airtel CEO Sanjay Kapoor
“ Technical glitches were bound to crop up in the first few weeks. No country with over 700 million cellphone users & 14 operators has ever attempted such a project. Any telco can approach Trai”
COAI director general Rajan Matthews
“ Process is working smoothly. No complaints received by us. Any customer who faces a problem can contact us”
Aircel COO Gurdeep Singh Technical issues in MNP
“IT is not appropriate to name any specific operator,” Parida said. Reliance Communications, the country's second-largest telco by customers, also said its rivals were not processing requests to switch to the Anil Ambani-promoted company.
"I can confirm that RCOM helplines have received umpteen complaints from (customers of rival networks) that their SMS requests were not being accepted by their present service providers. Most complaints emanated from Vodafone, Airtel and some Idea Cellular customers in Rajasthan, Maharashtra and Karnataka, who have been wanting to port into RCOM," said the company's President (marketing) for wireless business, Mahesh Prasad.
The CEO of Bharti Airtel, India's largest telco by both customers and revenues, Sanjay Kapoor, said his company was not blocking customers' request to switch to rivals. "There may be some technical issues, but we should not jump to conclusions, and allow the system to stabilise," he said.
Kapoor said Airtel would gain the most by the introduction of MNP. "Our revenue market share is far higher than our customer market share, an indicator of the quality of our subscribers. We have a credible track record for services and an enviable reach in terms of our network and MNP will therefore enable us to get more customers," he said. He said eventually a customer would be able to make a switch.
According to Rajan Mathews, Director-General of the COAI, technical glitches were bound to crop up in the first few weeks, especially considering the scale of the project.
Source : The Economic Times (25th January, 2010)
The title of the news seems misleading. Coz there is nothing mentioned about call drops in the body of news.
BTW, saw in a newspaper that people who have used MNP are facing call drop issues.
---------- Post added at 12:17 PM ---------- Previous post was at 12:14 PM ----------
Customers complain of call drops on MNP line
Find It Hard To Port To Other Networks Even As Telcos Enter Slanging Match
Kalyan Parbat & Joji Thomas Philip KOLKATA| NEW DELHI
MOBILE number portability got off to a rocky start as customers complained they were unable to change service providers and telcos accused rivals of unfairly hanging on to top clients. Customers queuing up to switch operators without a change in cellphone numbers were told ‘servers were down’ or there were technical glitches that prevented quick action on their request to desert existing service provider.
Airtel customer SK Ghosh has been sending a text message for two days only to get a terse reply: ‘Invalid entry’. ET spoke to a cross-section of customers across the country. All of them faced similar hurdles. The response from another service provider for a subscriber in West Bengal was: ‘No default configured’.
Vodafone Essar said customer helplines were awash with complaints from angry subscribers of rival networks complaining their requests to make a switch fell on deaf ears. The telco, majority owned by UK’s Vodafone Group, plans to take up the issue with sector regulator Trai.
“We are getting complaints from customers who want to port in to us that they are not getting the unique porting codes (that helps a customer switch) from their existing service providers or there is a delay,” Samaresh Parida, Vodafone Essar’s Director (strategy) told ET.
CONNECTION ERROR
“ We’re getting complaints from customers that they are not getting the unique porting codes or there is a delay in the process”
Vodafone Essar strategy director Samaresh Parida
“ RCOM helplines have received umpteen complaints from Vodafone and Airtel customers that their SMS requests were not being accepted”
RCOM president (marketing) for wireless business Mahesh Prasad
“ These are baseless allegations. There may be some technical issues, but we should not jump to conclusions. No service provider can block customers from shifting”
Bharti Airtel CEO Sanjay Kapoor
“ Technical glitches were bound to crop up in the first few weeks. No country with over 700 million cellphone users & 14 operators has ever attempted such a project. Any telco can approach Trai”
COAI director general Rajan Matthews
“ Process is working smoothly. No complaints received by us. Any customer who faces a problem can contact us”
Aircel COO Gurdeep Singh Technical issues in MNP
“IT is not appropriate to name any specific operator,” Parida said. Reliance Communications, the country's second-largest telco by customers, also said its rivals were not processing requests to switch to the Anil Ambani-promoted company.
"I can confirm that RCOM helplines have received umpteen complaints from (customers of rival networks) that their SMS requests were not being accepted by their present service providers. Most complaints emanated from Vodafone, Airtel and some Idea Cellular customers in Rajasthan, Maharashtra and Karnataka, who have been wanting to port into RCOM," said the company's President (marketing) for wireless business, Mahesh Prasad.
The CEO of Bharti Airtel, India's largest telco by both customers and revenues, Sanjay Kapoor, said his company was not blocking customers' request to switch to rivals. "There may be some technical issues, but we should not jump to conclusions, and allow the system to stabilise," he said.
Kapoor said Airtel would gain the most by the introduction of MNP. "Our revenue market share is far higher than our customer market share, an indicator of the quality of our subscribers. We have a credible track record for services and an enviable reach in terms of our network and MNP will therefore enable us to get more customers," he said. He said eventually a customer would be able to make a switch.
According to Rajan Mathews, Director-General of the COAI, technical glitches were bound to crop up in the first few weeks, especially considering the scale of the project.
Source : The Economic Times (25th January, 2010)
The title of the news seems misleading. Coz there is nothing mentioned about call drops in the body of news.
esumitkumar
Newbie
MNP was implemented across india on 20th. As per the guidelines it takes around 8 days for the process to complete. I guess we'll have to wait couple of days more for someone to share his experience. Or atleast someone from Haryana who is a member of IBF to post his comments.
BTW, saw in a newspaper that people who have used MNP are facing call drop issues.
---------- Post added at 12:17 PM ---------- Previous post was at 12:14 PM ----------
Customers complain of call drops on MNP line
Find It Hard To Port To Other Networks Even As Telcos Enter Slanging Match
Kalyan Parbat & Joji Thomas Philip KOLKATA| NEW DELHI
MOBILE number portability got off to a rocky start as customers complained they were unable to change service providers and telcos accused rivals of unfairly hanging on to top clients. Customers queuing up to switch operators without a change in cellphone numbers were told ‘servers were down’ or there were technical glitches that prevented quick action on their request to desert existing service provider.
Airtel customer SK Ghosh has been sending a text message for two days only to get a terse reply: ‘Invalid entry’. ET spoke to a cross-section of customers across the country. All of them faced similar hurdles. The response from another service provider for a subscriber in West Bengal was: ‘No default configured’.
Vodafone Essar said customer helplines were awash with complaints from angry subscribers of rival networks complaining their requests to make a switch fell on deaf ears. The telco, majority owned by UK’s Vodafone Group, plans to take up the issue with sector regulator Trai.
“We are getting complaints from customers who want to port in to us that they are not getting the unique porting codes (that helps a customer switch) from their existing service providers or there is a delay,” Samaresh Parida, Vodafone Essar’s Director (strategy) told ET.
CONNECTION ERROR
“ We’re getting complaints from customers that they are not getting the unique porting codes or there is a delay in the process”
Vodafone Essar strategy director Samaresh Parida
“ RCOM helplines have received umpteen complaints from Vodafone and Airtel customers that their SMS requests were not being accepted”
RCOM president (marketing) for wireless business Mahesh Prasad
“ These are baseless allegations. There may be some technical issues, but we should not jump to conclusions. No service provider can block customers from shifting”
Bharti Airtel CEO Sanjay Kapoor
“ Technical glitches were bound to crop up in the first few weeks. No country with over 700 million cellphone users & 14 operators has ever attempted such a project. Any telco can approach Trai”
COAI director general Rajan Matthews
“ Process is working smoothly. No complaints received by us. Any customer who faces a problem can contact us”
Aircel COO Gurdeep Singh Technical issues in MNP
“IT is not appropriate to name any specific operator,” Parida said. Reliance Communications, the country's second-largest telco by customers, also said its rivals were not processing requests to switch to the Anil Ambani-promoted company.
"I can confirm that RCOM helplines have received umpteen complaints from (customers of rival networks) that their SMS requests were not being accepted by their present service providers. Most complaints emanated from Vodafone, Airtel and some Idea Cellular customers in Rajasthan, Maharashtra and Karnataka, who have been wanting to port into RCOM," said the company's President (marketing) for wireless business, Mahesh Prasad.
The CEO of Bharti Airtel, India's largest telco by both customers and revenues, Sanjay Kapoor, said his company was not blocking customers' request to switch to rivals. "There may be some technical issues, but we should not jump to conclusions, and allow the system to stabilise," he said.
Kapoor said Airtel would gain the most by the introduction of MNP. "Our revenue market share is far higher than our customer market share, an indicator of the quality of our subscribers. We have a credible track record for services and an enviable reach in terms of our network and MNP will therefore enable us to get more customers," he said. He said eventually a customer would be able to make a switch.
According to Rajan Mathews, Director-General of the COAI, technical glitches were bound to crop up in the first few weeks, especially considering the scale of the project.
Source : The Economic Times (25th January, 2010)
The title of the news seems misleading. Coz there is nothing mentioned about call drops in the body of news.
Thanks Could you please mention the link of news also
BTW, saw in a newspaper that people who have used MNP are facing call drop issues.
---------- Post added at 12:17 PM ---------- Previous post was at 12:14 PM ----------
Customers complain of call drops on MNP line
Find It Hard To Port To Other Networks Even As Telcos Enter Slanging Match
Kalyan Parbat & Joji Thomas Philip KOLKATA| NEW DELHI
MOBILE number portability got off to a rocky start as customers complained they were unable to change service providers and telcos accused rivals of unfairly hanging on to top clients. Customers queuing up to switch operators without a change in cellphone numbers were told ‘servers were down’ or there were technical glitches that prevented quick action on their request to desert existing service provider.
Airtel customer SK Ghosh has been sending a text message for two days only to get a terse reply: ‘Invalid entry’. ET spoke to a cross-section of customers across the country. All of them faced similar hurdles. The response from another service provider for a subscriber in West Bengal was: ‘No default configured’.
Vodafone Essar said customer helplines were awash with complaints from angry subscribers of rival networks complaining their requests to make a switch fell on deaf ears. The telco, majority owned by UK’s Vodafone Group, plans to take up the issue with sector regulator Trai.
“We are getting complaints from customers who want to port in to us that they are not getting the unique porting codes (that helps a customer switch) from their existing service providers or there is a delay,” Samaresh Parida, Vodafone Essar’s Director (strategy) told ET.
CONNECTION ERROR
“ We’re getting complaints from customers that they are not getting the unique porting codes or there is a delay in the process”
Vodafone Essar strategy director Samaresh Parida
“ RCOM helplines have received umpteen complaints from Vodafone and Airtel customers that their SMS requests were not being accepted”
RCOM president (marketing) for wireless business Mahesh Prasad
“ These are baseless allegations. There may be some technical issues, but we should not jump to conclusions. No service provider can block customers from shifting”
Bharti Airtel CEO Sanjay Kapoor
“ Technical glitches were bound to crop up in the first few weeks. No country with over 700 million cellphone users & 14 operators has ever attempted such a project. Any telco can approach Trai”
COAI director general Rajan Matthews
“ Process is working smoothly. No complaints received by us. Any customer who faces a problem can contact us”
Aircel COO Gurdeep Singh Technical issues in MNP
“IT is not appropriate to name any specific operator,” Parida said. Reliance Communications, the country's second-largest telco by customers, also said its rivals were not processing requests to switch to the Anil Ambani-promoted company.
"I can confirm that RCOM helplines have received umpteen complaints from (customers of rival networks) that their SMS requests were not being accepted by their present service providers. Most complaints emanated from Vodafone, Airtel and some Idea Cellular customers in Rajasthan, Maharashtra and Karnataka, who have been wanting to port into RCOM," said the company's President (marketing) for wireless business, Mahesh Prasad.
The CEO of Bharti Airtel, India's largest telco by both customers and revenues, Sanjay Kapoor, said his company was not blocking customers' request to switch to rivals. "There may be some technical issues, but we should not jump to conclusions, and allow the system to stabilise," he said.
Kapoor said Airtel would gain the most by the introduction of MNP. "Our revenue market share is far higher than our customer market share, an indicator of the quality of our subscribers. We have a credible track record for services and an enviable reach in terms of our network and MNP will therefore enable us to get more customers," he said. He said eventually a customer would be able to make a switch.
According to Rajan Mathews, Director-General of the COAI, technical glitches were bound to crop up in the first few weeks, especially considering the scale of the project.
Source : The Economic Times (25th January, 2010)
The title of the news seems misleading. Coz there is nothing mentioned about call drops in the body of news.
Thanks Could you please mention the link of news also
Nishant
Staff member
Nuxer
liNUX+usER
Applied for MNP on 21-01-2011 from Airtel to BSNL. Still waiting for migration.
Nuxer
liNUX+usER
But is the number working or number has gone dead?
Number is working.
Number is working.
Nuxer
liNUX+usER
According to BSNL "The switchover will happen in a two hour window between 10 pm and 5 am".
