For MTNL delhi users only

[livingogg]

One Word. Perseverance. I had the same problem about 2 years back. The line quality was horrible, I had very high attenuation and as a result, it kept disconnecting every 2-3 minutes or so. I kept calling 1504 and registering a complaint everyday. Also sending emails to the GM broadband and deadsl and filing an online complaint. Everyday. After a week, they got so fed up that they sent a junior engineer(not the linesman) to my home and ultimately replaced most of the cables outside. the connection has been very stable ever since.

Thats what i am doing now have already lodged a complaint sent mailers to all Area managers of delhi. lets see what they do now. The link I have shared is to showcase MTNL what kind of issues people actually face.

 

[manu1991]

did you send an email to gmbb and deadsl?

 

[livingogg]

did you send an email to gmbb and deadsl?

Sent to [email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
Can you please share the complete email ids for both the ids

 

[manu1991]

just add @bol.net.in to what I posted.

 

[stuge]

Well, patience is the key with MTNL .Babus work at their own pace ,but they will do it in the end .

 

[xyx2000]

Most of these emails have probably never been checked , you have to go to your exchange & speak to the JTO , i had a similar problem the line man came & checked & said every thing was fine , but the problem was not solved , i spoke to the jto & he came to my house to check & then sent a senior engineer who fixed the problem , the JTO also informed me that complete rewiring will be done if problem was still not solved.

 

[Hardeep Singh]

I have been facing the exact same issue for almost a month now. The broadband guy just shrugs it off saying there is a problem at Rajouri Garden exchange and they're trying to fix it. No matter how much I try to tell him that the exchange problem started later and mine has been giving problems long before that but he simply ignores the complaint since he has a good excuse.

Here are some of my screenshots.

 

[x720]

Is that snr margin for real ? :O

 

[Hardeep Singh]

Is that snr margin for real ? :O

Seems like its due to some kind of spark in the line. At times when the connection is working normal, the upload SNR goes down to 0.7 to 0.9.

Strange problem. What's even stranger is pingtest says my line quality is B.

 

[x720]

0.7 to 0.9. That's very bad. And you're saying it works properly when the snr is that low. According to the ping test your line seems quite good. And I don't see any problem with your stats. So, you're facing disconnections ?