Frequent disconnection and sometimes slow speed

Messages
9
Location
Kerala
ISP
Kerala Vision
Hey Guys,

From Sunday, I'm facing disconnection issues almost frequently.

Modem+Router: Netlink GPON GEPON ONT HG323-RGW - XPON+1GE+1FE+1POTS+WIFI

Please see screenshot and advise.

The LCO is not even answering the phone and the customer support doesn't know what's happening. They're saying it could be due to Rx power not in between -15 and -25 but last time it was -8 and I had no issues whatsoever.
 

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I am running in rx power -29db.. no issue so far..
100mbps
Kerala vision . Netlink modem