Hi,
I have been facing problem in both my Broadband and DTH, there has been disconnection of my Wifi of 5Ghz frequently that too randomly, and also My dth box has been doing a rebooting automatically, works very slow. Had raised complaints quiet a few times. The CC would first troubleshoot and would say wifi is fine, call next time and won't register complaint, and for dth also they send technician and under pressure he also get scolded from The Remote technical team saying that they won't change the setup box. I got my connection 4 years back or so when they started giving airtel one connection, and now the tagline being a platinum member or so, is not how it used to be the prompt service and all.
I am in dilemma of what should I do, again if I call they will troubleshoot and say wifi is fine and if the technician come watch for 48hrs if the issue is resolved or not.
What should I do please help?
I have been facing problem in both my Broadband and DTH, there has been disconnection of my Wifi of 5Ghz frequently that too randomly, and also My dth box has been doing a rebooting automatically, works very slow. Had raised complaints quiet a few times. The CC would first troubleshoot and would say wifi is fine, call next time and won't register complaint, and for dth also they send technician and under pressure he also get scolded from The Remote technical team saying that they won't change the setup box. I got my connection 4 years back or so when they started giving airtel one connection, and now the tagline being a platinum member or so, is not how it used to be the prompt service and all.
I am in dilemma of what should I do, again if I call they will troubleshoot and say wifi is fine and if the technician come watch for 48hrs if the issue is resolved or not.
What should I do please help?
