FTTH account not showing in Selfcare

[Sudarshan61]

Facing strange issue....anyone knows fix for it?

My FTTH account was registered on selfcare (sign in with google).
But since yesterday I am not able to see my FTTH account in the selfcare.
Now when I am trying to add it again under any login it shows error as "Dear customer, this account already exists in our Customer Portal."

 

[varkey]

Same here, not sure if it's cause I'm using Google account to login.

 

[Sudarshan61]

Ahh..so I am not alone

Any solution to add the account again ?

 

[varkey]

If you login with OTP or email, it works. Maybe some issue with the Google SSO integration.

 

[Sudarshan61]

It won't let me login with OTP or email...says No such account exist. If I try to register it with that email it will say accout already exist

 

[taven]

I had the same issue and I was able to login with email in username field and OTP. I think @varkey is right that it might just be a google SSO integration issue.

 

[vishalrao]

Whoa, I'm also facing this issue. Was working a few days ago I guess.

 

[sidhartharoul]

Same issue for me as well. I tried with normal password reset and login.still everything is coming blank!!