yes that's right. net at airtel.com I am not using the sign because I thought may be it might get filtered. Send a detailed mail stating that you also wish to contact senior back end tech person. They might send you a field engg at your home but he will be instructed to connect yo to the senior person on phone. however wait for a day or two for them to respond. provide your broadband id and mobile. they might as well call you.
I have resolved many issues using this method which the field engg could not even had idea what i am talking abt.
these are from their customer experience team and generally cooperative unlike cc.
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