HARASSMENT BY TIKONA

[India_King]

I think these ISPs sell their debt to these collection agencies for cheap, who then try to get the money through dubious means

Good point. This is part of corrupt practices of companies. They bundle their Bad debt and sell stocks of it to 3rd parties at cheap prices.

I think Tikona should be thoroughly investigated by TRAI for their unfair business model. There license should be cancelled and their 4G spectrum should be taken back and sold to other telecom companies.

 

[Sara_Chennai]

USER ID . 1104970499

Since Feb 2015, I had been facing a lot of speed and connectivity issue and put up many complaints on their toll free help line number. Finally I went for its disconnection on 1st August 2015. I requested their customer care for disconnection on 1st Aug 2015 and asked therm to send their representative to collect the modem as I had removed it and kep it aside. I aso sent them an email on 5th Aug 2015 that I had requested for disconnection and had stopped using Tikona Broadband from 1st Aug 2015. I called them up again requesting them to send their person to collect the modem and email me the full and final statement. Finally on 3rd sept 2015 a person from Tkona, Mr. Ganpat came to collect the Modem.

On Oct 17th 2015, I receive a Demand Notice from their Legalcolls@tikona.in asking me to pay up Rs. 724/- as the outstanding dues. And today, on 19th Oct 2015, I receive a threatening call from some Advocate of Delhi stating that a case has been filed against me by Tikona and that I better settle the unpaid dues by 4pm tday or else I would have to attend their court cases in Delhi and Pay up the entire legal bills.

My last unpaid bill is of July 2015 of Rs.528/- I got the modem disconnected on 1st Aug 2015 and did not use their Broadband. All I asked was for a full and final statement including my usage for August 2015, if they are charging me for it. I wrote to their Customercare@tikona.in on 17th Oct 2015 and many a times before that too. But so far I have not received any response for my request for a F& F statement. Nor do their customer care Rep's at toll free give a call back.

Now am getting calls from their advocates. To the best of my knowledge, it is they who owe me some refund of the deposit/ amount that they had taken before installing their modem and connection at my place.

Please look into it and then send me the F& F statement. If anything due on my side I will ofcourse pay it. Kindly do not use Recovery Agents in the form of Advocates of Delhi to harass people.

Suman Mishra

( USer ID 1111127373)

I am also facing same kind of harassment. I had submitted my intention for disconnection on 5/8/15 and their last billing date is 26/7/15. They had taken 45 days for disconnection from their end from 5/8/15 and charged for that also amounting to Rs 1002. I had been repeatedly sending them mails saying that i am willing to pay for the period 26/7/ to 5/8//15 on pro rata basis, which works out around Rs 300. And they have not taken back the modem also. I have not used even an MB of data since my reuqest. But i keep getting reminders about this and also got a legal call notice. My Subscriber id is 1111127373 and am from chennai.

 

[TikonaCare]

( USer ID 1111127373)

I am also facing same kind of harassment. I had submitted my intention for disconnection on 5/8/15 and their last billing date is 26/7/15. They had taken 45 days for disconnection from their end from 5/8/15 and charged for that also amounting to Rs 1002. I had been repeatedly sending them mails saying that i am willing to pay for the period 26/7/ to 5/8//15 on pro rata basis, which works out around Rs 300. And they have not taken back the modem also. I have not used even an MB of data since my reuqest. But i keep getting reminders about this and also got a legal call notice. My Subscriber id is 1111127373 and am from chennai.

Dear Sara,


Greetings from Tikona.


Please be assured that your concern listed Nov 08, 2015 has been noted and our team is working on addressing the same.


Regards,
Tikona Care

 

[Pooja Bangare]

I've been with tikona from past 8months; I never had any major problems with Tikona service as such. But Yes the first three months was perfect, no issues. After that I had a problem with drop-outs at problem facing for 2 months but that went away. As of now it's been perfect again. Speed is great, excellent customer service for when we do have any problems, and good pricing.

 

[TikonaCare]

( USer ID 1111127373)

I am also facing same kind of harassment. I had submitted my intention for disconnection on 5/8/15 and their last billing date is 26/7/15. They had taken 45 days for disconnection from their end from 5/8/15 and charged for that also amounting to Rs 1002. I had been repeatedly sending them mails saying that i am willing to pay for the period 26/7/ to 5/8//15 on pro rata basis, which works out around Rs 300. And they have not taken back the modem also. I have not used even an MB of data since my reuqest. But i keep getting reminders about this and also got a legal call notice. My Subscriber id is 1111127373 and am from chennai.

Dear Mr. Saravanan,

Greetings from Tikona,

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 1,101.55/- .

To make online payment follow the link: Quick Bill Pay - Tikona Digital Networks

For any further issues/queries, please contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

Regards,
Tikona Care

 

[Sara_Chennai]

Dear Sara,


Greetings from Tikona.


Please be assured that your concern listed Nov 08, 2015 has been noted and our team is working on addressing the same.


Regards,
Tikona Care

Dear Sir

I think the whole point is not well understood by tikona and the issue is all about the amount i have to pay. Is is right to take 45 days for disconnection while you have taken just 2 days for providing connection. All my previous service providers have settled on pro rata basis during disconnection and i paid from my last billing date to the day i sent for disconnection, which please note. Not even a single ISP I had, have charged this way.

Thanks
saravanan

 

[ponnitheunreal]

@Sara_Chennai you should not pay them. these people are ripping off. send email to j.nair@tikona.in and explain clearly. if someone calls up and threatens just tell them f**k off...
i have also disconnected. waiting for picking up of their equipments. i will keep you posted here if i get any calls like this.

 

[Sara_Chennai]

@Sara_Chennai you should not pay them. these people are ripping off. send email to j.nair@tikona.in and explain clearly. if someone calls up and threatens just tell them f**k off...
i have also disconnected. waiting for picking up of their equipments. i will keep you posted here if i get any calls like this.

Hi ,

Thanks for your reply through this forum. I am intending to mail to above mail id explaining the situation . Of course ,Any rightful amount due from me will be paid to. Not extortion amount! Will keep you posted too. Thanks once again.

Saravanan

 

[azhar1234]

Hi today I faced the issue with tikona . Some people called and they misbehaved so badly and asked to 6998 as pending due . Some Delhi advocate. Dunno whether tikona still have only lawyers like this.

Case is internet not worked from November 2023 and we raised multiple calls and request but none came to rectify. But suddenly call alone came on April 2024 and notice saying to pay amount. Since they said to pay in tikona website directly, we also believed and paid the said amount 6998 in the website.
Connection is. 1118838146
After the paid amount the called members none replied . Are the amount of tikona went to tikona. And is the connection closed now is my concern. I don't want further bil to be created.

 

[Smh]

They are scammers complain to consumerhelpline.gov.in and pgportal trai.


Byjus vs tikona