how long for plan change

[Deleted member 10390]

Visit the exchange. Talk to them in person and check whether the admin section forwarded to the tech section. It will appear in portal only when it reach the NIB's tech section. Request them to speed up the process.

 

[crosswire]

It has been updated in the portal today.

Order Activity - Plan Change
Order Status - Future Date
Service Effective Date - 01/09/2011


Guess the plan will change by 1st of next month for sure.

 

[x720]

Great, enjoy the increased speed

 

[Deleted member 10390]

Congrats

 

[crosswire]

The plan has finally changed, but not getting 4mbps The line rate has not been increased Will call up the exchange and inform them as suggested in other posts.SNR Margin : 33.8(down) 30.9 (up)Attenuation : 31.0 17.9Are these values enough for me to get 4mps?

 

[Deleted member 10390]

You need to check the data rate for that. If downstream data rate is not corresponding to 4 Mbps, talk to SDE and get it corrected.

 

[Zaman2011]

Hi dilip, it has not yet been changed for me and it is nearly one and a half months now. The speed is reset today as it should be but I am not sure if the plan has changed. You told me that I could check the plan change status somewhere. Where can I check it. When the BSNL guys were called up last week they said they were facing some problems due to which they could not change plan. Then we said them to cancel the previous written request if needed and do a fresh online application but they said that would also not help. No offense but one and a half months for a plan change and that too to a higher plan is ridiculous to say the least. Please tell me where to check the plan change details and if it is effective or not.

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I am trying to register at selfcare now.

The sample bill there is nowhere near the bill we receive. But I have an unique ID in my bill too. Is that fine.

Secondly, the phone/broadband was taken even before I came to Guwahati and my dad never had an email address. So, I dont think there has ever been any email address for communication. So, which email address do I use in the email address section. Do I use the @bsnl.in email of the broadband connection or my own personal email. And if I use the @bsnl.in email then where do I check the mails. Are there any webmail for the same.

 

[Deleted member 10390]

1. You need to check in your usage details portal. There will be a page where you can see a history of orders submitted.

2. You can call your local exchange for the current plan status. Ask them to check which plan you are currently in. Also ask them the status of your plan change request.

Secondly, the phone/broadband was taken even before I came to Guwahati and my dad never had an email address. So, I dont think there has ever been any email address for communication. So, which email address do I use in the email address section. Do I use the @bsnl.in email of the broadband connection or my own personal email. And if I use the @bsnl.in email then where do I check the mails. Are there any webmail for the same.

3. Not sure. I am not using self care portal. You can check the same with your local exchange.

4. If you still see no progress, complain here

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

 

[Zaman2011]

Where do I check the emails for the BSNL user id which is @bsnl.in

And what is the password for the same.

I am trying to login at

Login

with the broadband user id which is [email protected] and the password for my broadband but it is not working. Is that different from the broadband one. If so, what is the password for the email address [email protected] and where can I find that.

 

[Deleted member 10390]

For checking / accessing BSNL emails use mail.bsnl.in. Id is normally [email protected] and default password will be password.