socrates
I got banned!
Would be helpful if you could post the speedtest.net result. If you notice both the 399 & your 849 NU plan have ‘upto 2 mbps’ and ‘256 Min. guaranteed speed’ as per the tariff sheet. You should be getting about theoretically 32KBps or 2048 kbps, which is usually impossible. If you get about 90% of that you should be satisfied ie 230.4 kbps. Even this is highly unlikely (very few are lucky to get this much) as there are many imponderables which could limit your speed, like distance from the exchange, condition of the last mile connection (copper wire to your house) load on the networks, servers etc. You should be happy if you get about 85% -- 87% of ‘upto 2 mbps’ ie around 1750 kbps +. So you are getting a bit less
than you can expect.