How to rename devices connected to Jio Fiber wireless network using MyJio App

[SG_curiosity]

Sometimes I have to block few devices which are connected to my Jio gigafiber WiFi but their names are appear in random numbers which are difficult to differentiate and remember. So there is a feature in My Jio App to rename the devices which are connected with my home Jio Gigafiber wifi ONT. But when I changed the name of any device in My Jio App it get revert back to its previous name of random numbers. I have also factory reset the modem but issue not resolved.

Why I am not able to rename the devices which are connect to my WiFi of Jio Gigafiber through My Jio App? What's the issue? Do you also face this issue?

 

[SG_curiosity]

Even I do face the same issue in MyJio app when trying to rename the devices. It just reverts back.

There are a lot of entries like MAC10, MAC11, android-bec***8, etc. which is bit annoying.

P.S.: I just got my JioFiber connection couple of days back. The White SD 4500 one.

In MyJio app, none of the listed devices under the ONT have the green wifi icon.

Is it the same for everyone or it's just me?

@SG_curiosity

Please find below the answers to your questions.

A1:
Firmware Version FXCTF1_JCO500_R1.140
Hardware Version S2f
Model Name JCO500

A2:
Current Firmware Date Wed Mar 6 14:37:24 UTC 2019

A3:
Manufactured on 04/2016
Imported on 06/2016

A4:
Gigahub Express version 1.0

We both have 04/2016 manufacturered Jio Gigafiber ONT and we both have same issues of unable to rename connected devices and no green WiFi icon showing for active connected devices. So may be there are some issues in manufacturing batch of 04/2016 because as I told earlier that these issues was not in my previous Jio Gigafiber ONT whose manufacturing date was 03/2016 and also many newly manufactured Jio ONTs also don't have these issues.
(Not sured).

Also anyone else who have have these issues? If yes or no, Please also share your Jio ONT's model number and manufacturing date.

 

[Bruce_Wayne]

Same issue I am also facing. If I rename MAC1 to mi a1 after some time it reverts back to MAC1.

I think it's the my Jio app issue not router issue. And no green dot for active devices.

 

[SG_curiosity]

Same issue I am also facing. If I rename MAC1 to mi a1 after some time it reverts back to MAC1.

I think it's the my Jio app issue not router issue. And no green dot for active devices.

Q1. What is your manufacturing date?
Q2. ONT model number?
Q3. Current Firmware version?
Q4. Hardware version?
Q5. Did these two issues occurring from first day of purchase when it have older firmware or issue occuring after any automatic firmware update?
Q6. Do you have connected any extra router to your Jio Gigafiber ONT and then these two issues are occurring through MyJio App? If yes then try again with only main Jio router WiFi and no extra third party router should be connected with it. Check this also and tell me.

 

[Bruce_Wayne]

Manufacture date - 09/2018

ONT MODEL - HGW JCO110

Firmware version - ARCTF1_JCO110_R1.88

Firmware build date - June 4 2019

 

[SG_curiosity]

Manufacture date - 09/2018

ONT MODEL - HGW JCO110

Firmware version - ARCTF1_JCO110_R1.88

Firmware build date - June 4 2019

Please also answer to Q4, Q5 & Q6.

 

[Bruce_Wayne]

Q4. Hardware version - 01

Q5. i don't know what was the firmware version which came out of the box. The router restarted couple of times during installation and there is a big difference in my router manufacture date and current firmware build date i assume that when it got connected to the internet for the first time it may got updated immediately.

Q6. I don't have any extra router.

And active devices was showing in green color for first few days after installation. If it is not showing in green color for all users and all users have that device renaming issue in my jio app then the issue is with jio back-end.

 

---

[SG_curiosity]

Q4. Hardware version - 01

Q5. i don't know what was the firmware version which came out of the box. The router restarted couple of times during installation and there is a big difference in my router manufacture date and current firmware build date i assume that when it got connected to the internet for the first time it may got updated immediately.

Q6. I don't have any extra router.

And active devices was showing in green color for first few days after installation. If it is not showing in green color for all users and all users have that device renaming issue in my jio app then the issue is with jio back-end.

How you check the hardware version? I think 01 is not correct. Actually to check the Hardware version and Firmware version, you have to visit on Jio GigaFiber login page by typing 192.168.29.1 on browser url of mobile or PC (only work when device is connected with Jio GigaFiber) and then put default User Name which is admin (small "a") and password is "Jiocentrum" (capital "J") then go to Status» Device Status» System Information. Check both and provide full hardware version and firmware version.

 

[Bruce_Wayne]

@SG_curiosity Look at your self

 

[SG_curiosity]

@SG_curiosity Look at your self

I appreciate your efforts.

 

[vishalrao]

You have hidden serial number on lower left side but not on the system information page itself