I am new to Excitel, what does this mean?

[G-010S-A]

there was one of this thing happening yesterday, now again today.
Any idea what is this?

Global tickets count that might be affecting your services: 1
Subscribe For UpdatesDetails
Services are down-“Technical Issue”-Local Network (001-Reactive-S-L-PN-PON)
Total Entries: 85, Total Entries Active: 264, Total Entries Online: 182
ETR: in 3h,49m

 

[vishalrao]

ETR - estimated time to restoration?

These must be the number of customers affected by major outage?

 

[G-010S-A]

Oh. Thank you.

 

[G-010S-A]

Woah.
Global tickets count that might be affecting your services: 1
Details
Services are down-“Technical Issue”-Local Network (001-Reactive-S-L-PN-PON)
Total Entries: 85, Total Entries Active: 264, Total Entries Online: 182
ETR: in 8h,57m

 

[armaan_99]

Global Ticket can be one which is raised directly by the company due to outage for a particular OLT/Switch etc and it is caputuring all connected connection from that port for Services down.

 

[Irrepressible]

Have been getting these GLOBAL TICKETS on on portal for last 3 days, continuously. Internet was working even then as well, any clue how?